NEO Testing -- Feedback List |
|
|
|||||||
# |
From |
Date |
Area, Page or URL |
User Comment |
Preliminary Recommendation |
Website or Multimedia |
Review Comments |
||
1 |
Ken Paul |
29-Jul |
Your Benefits |
Multimedia button could be missed if user skips over main Your Benefits page. Add the button to other pages or find another way to make it more prominent? |
Discuss |
Web |
Deferred; usability topic |
||
2 |
Ken Paul |
31-Jul |
Your Benefits / Who is Eligible |
Last sentence of #3 reads: "After you've filled out the form, it takes at least one business day for your certificate to be active." SHOULD read: "before the system will allow you to install your web certificate" |
Yes |
Web |
Yes |
||
3 |
Ellen Beachy |
4-Aug |
All |
Have another browser tab open when a link is clicked so that the main 'New Employee Orientation' page always remains accessible (it's easy to dive pages deep then forget to go back, back, back!). |
Discuss |
Web |
Yes. Done: all external sites links open in a new window |
||
4 |
Ellen Beachy |
4-Aug |
NEO Video |
Error: "Unable to locate server. This server does not have a DNS entry." |
Unverified. Worked for me. Checking with AMPS |
Web |
On Hold. Could not duplicate. |
||
5 |
Ellen Beachy |
4-Aug |
Off site |
Various broken links noted (but not on our site) |
Sent link updates to MIT Community site |
Web |
Forwarded to site owners |
||
6 |
Anne LaFleur |
6-Aug |
All |
I wonder if there's a way to tell people how to use CTRL-click (or other methods) to get the various links to open up as separate pages. If I didn't know that, I would have found it really frustrating to have the new pages nearly always open in the same window, requiring me to keep hitting the back button to avoid getting lost. Or maybe change the links so they open in a new window as the default? At least for the "See the Sites" links. |
Discuss |
Web |
Addressed by 3 above. |
||
7 |
Anne LaFleur |
6-Aug |
All |
I'm not sure I like the "Your" in front of the three section headings. "Your MIT", in particular, just seems weird to me. Why not just "About MIT", "Checklists", and "Benefits"? |
Noted but no action |
Web |
No action |
||
8 |
Anne LaFleur |
6-Aug |
NEO Video |
The audio on the NEO Video skipped out in a couple of places. |
Check |
Web |
Noted. |
||
9 |
Anne LaFleur |
6-Aug |
Search |
I did some searches using "Search this Site" -- for health insurance, tuition, and child care -- and got no matches for any of them. I assume that will get fixed at some point. |
Will work after launch |
Web |
To be available after the launch. |
||
10 |
Anne LaFleur |
6-Aug |
Slides |
On the Benefits Overview slide show, it was a little disconcerting to be bumped along through the slides automatically, rather than having to click Next when I was ready. This was especially true when there were links that I wanted to look at. Didn't like having to pause the slide show to prevent it from continuing on without me. |
Discuss |
MM |
Yes: addressed through timing changes. Clicking through 60+ slides not acceptable. |
||
11 |
Anne LaFleur |
6-Aug |
Slides |
The link from the Benefits Overview to the building number explanation (slide 7) didn't actually bring me to that information, just a general MIT Info page. |
Verified. Fix. |
Web |
Yes. Need new URL. |
||
12 |
Anne LaFleur |
6-Aug |
Slides |
Slide 23 says visit MIT Medical's website for more info about mental health services, but doesn't provide a link. |
Verified. Fix. |
MM |
Yes. Need URL. |
||
13 |
Anne LaFleur |
6-Aug |
Slides |
I love that you can get all the info you need about benefits without having to watch the overview video if you don't want to. But it's also nice to have the option of being walked through everything step by step. |
Thanks |
Web |
Noted |
||
14 |
Anne LaFleur |
6-Aug |
Your Checklists |
On Your Checklists, might be nice to have a printable version of all the checklists. |
Discuss |
Web |
No action. Checklist pages are formatted nicely for printing. |
||
15 |
Genesia Eddins |
6-Aug |
All |
Use alternating photos that convey the dimension of diversity & inclusion that we say we respect and embrace. The current photos are disproportionately comprised of white men. |
Discuss |
Web |
Yes but deferred. More discussion on slide sources needed. |
||
16 |
Genesia Eddins |
6-Aug |
Diversity |
Should there be a comma between the two MITs in the statement: "What makes MIT MIT is the multifaceted global community"? |
No |
Web |
No action. |
||
17 |
Rae Simpson |
7-Aug |
All |
The site looks great--What an amazing amount of work! I have no changes to suggest for our area, and my only comment is--congratulations! |
Thanks |
Web |
Noted |
||
18 |
Riley Hart |
7-Aug |
All |
I'd like to amplify Anne's suggestion to "change the links so they open in a new window as the default" to apply it to all links that take one outside the NEO site. |
Discuss |
Web |
Addressed by 3 above |
||
19 |
Laurie Bryce |
10-Aug |
NEO Video |
We say "RealPlayer v8.0 required" but RealPlayer is on v11. Should we update our message? |
Checking with AMPS |
Web |
Yes. Change to "... v8.0 or later" |
||
20 |
Laurie Bryce |
10-Aug |
Your MIT / Diversity |
The final URLs for the two sites not yet linked up (these sites will launch the same day or earlier than NEO): 
|
Fix |
Web |
Yes. Links are listed in the comments column |
||
21 |
Bori Stoyanova |
11-Aug |
Your MIT / Supporting You |
Under "Spouses and Partners," change sentence to "With 400+ members from all over the world, this support network offers special events, parties, and programs for spouses and partners of MIT staff and students." |
Discuss |
Web |
Yes. |
||
22 |
Bori Stoyanova |
11-Aug |
Your MIT / Supporting You |
Under "Human Resources," change para to "Information and services on recruitment, training, benefits, job openings, career and retirement planning...Visit the HR site to contact the human resource officer (HRO) assigned to your department." |
Discuss |
Web |
Further discussion |
||
23 |
Bori Stoyanova |
11-Aug |
Your MIT / Supporting You |
Under International Scholar's Office, change para to "For international faculty and staff, the ISO advises on immigration matters, issues visa documents, and provides information and guidance on issues such as employment of spouses, health insurance, taxes, language courses, and general information about MIT and the Cambridge/Boston area. Don't miss the ISO's weekly orientation sessions." |
Discuss |
Web |
Further discussion |
||
24 |
Diane Gipson |
11-Aug |
Slides |
Originally it stated links would be provided at the end, but they are provided after each section----will I be able to get the links at the end so that I can easily go to them. |
Discuss |
MM |
Further discussion |
||
25 |
Diane Gipson |
11-Aug |
Slides |
Visitors and PD Fellows are not benefits eligible for retirement plan purposes. |
Discuss |
MM |
Yes. Further discussion |
||
26 |
Diane Gipson |
11-Aug |
Slides |
You need to have a section on what one needs to do: |
Discuss |
MM |
Further discussion |
||
27 |
Diane Gipson |
11-Aug |
Slides |
I thought you should have a few more slides on the retirement plans---these are both very good benefits and I thought they are so brief one almost missed them: |
Discuss |
MM |
Further discussion. |
||
28 |
John DiFava |
11-Aug |
Your MIT / Staying Safe |
I think its great ! My only suggestion,and only a suggestion is the paragraph on the MIT Police could be better written.I would suggest Sgt.Cheryl Vossmer have a crack at it.Just a suggestion. |
Discuss |
Web |
Further discussion. Writing is fine as is. |
||
29 |
Ken Paul |
11-Aug |
Slides |
Slide 7 : Bubble content is "MIT's Building Numbering System", which is a tongue twister. How about "MIT's Building Numbers" instead? |
Fix |
MM |
Yes. |
||
30 |
Kerry Harrison |
11-Aug |
Slides |
I wanted to let you know that the site looks great. I am researching with our IT Department why we cannot access the multimedia presentations, and think this is likely a firewall issue at Lincoln. |
Discuss |
MM |
Yes. LL may be restricted from running Flash files, like MIT Medical. Need PDF of PowerPoint file for Bob. Laurie to coordinate how to implement. |
||
31 |
Kristen Morreale |
11-Aug |
Your MIT / Supporting You |
HR Dept: I would delete recruitment and special. |
Discuss |
Web |
Yes |
||
32 |
Kristen Morreale |
11-Aug |
Your MIT / Things to Do |
You will find a little bit of just about everything here sounds strange to me. How about "You will find a little bit of everything here." |
Discuss |
Web |
Yes |
||
33 |
Kristen Morreale |
11-Aug |
Your MIT / Things to Do |
IAP offers hundreds of alternatives for entertainment, recreation, and learning. How about activities instead of alternatives? |
Discuss |
Web |
Yes |
||
34 |
Maria Barios |
11-Aug |
Slides |
Slide 18: MIT Comprehensive Dental Plan. $50 deductible for basic and major services. |
Discuss- done KP |
MM |
Yes. Done |
||
35 |
Maria Barios |
11-Aug |
Slides |
Slide 20: Vision Plan. Employees enrolled in the MIT Traditional or Flexible Plan have to use MIT Optical. Otherwise is not covered. |
Discuss - added KP |
MM |
Yes. Done |
||
36 |
Maria Barios |
11-Aug |
Slides |
Slide 29: Flexible Spending Accounts. Deduct funds from your account for health expenses... (You might want to replace the word medical by health since health includes dental also). |
Discuss - changed KP |
MM |
Yes. Done |
||
37 |
Martha Kudzma |
11-Aug |
All |
Love all of the various links on these pages...in fact, found links that I never knew existed. |
Thanks |
Web |
Noted |
||
38 |
Martha Kudzma |
11-Aug |
Your Checklists / Before You Start |
In the I-9 section (fourth paragraph), you ask that they confirm that they have the appropriate documentation (good), and that the form needs to be submitted within their first three days (good). Should we mention that they bring this with them on their first day, or remind them within the the 'First Week' checklist? |
Discuss |
Web |
Yes. Kath to draft content change |
||
39 |
Martha Kudzma |
11-Aug |
Your Checklists / Your First Week |
Second paragraph on completing required forms: We mention/link ESS (great), but do we want to refer to the 'Money Matters' tab in regards to the tax forms/Direct Deposit? Refer to the 'Personal Information' tab in regards to contact information? |
Discuss |
Web |
Yes. Kath to draft content change |
||
40 |
Martha Kudzma |
11-Aug |
Your Checklists / Your First Week |
Third paragraph on orienting yourself: Perfect. Grammatically, should we say by sending "an" e-mail. |
Discuss |
Web |
Further discussion |
||
41 |
Martha Kudzma |
11-Aug |
Your Checklists / Your First Week |
Fourth paragraph on intellectual property agreement: Link did not work. Got: 'Error 404. Page not found.' |
Verified. Fix. |
Web |
Yes. Need new URL |
||
42 |
Martha Kudzma |
11-Aug |
Your Checklists / Your Reminders |
Training is mentioned in the first paragraph, but 'Supporting You' does not connect me to computer/development classes. I see wellness classes (great), but do we want to mention where to find the others? |
Discuss |
Web |
Yes. Further discussion |
||
43 |
Penny Rosser |
11-Aug |
Your Benefits |
Eligibility question on postdocs (being handled by Kathleen) |
No action? |
Web |
see item 66 |
||
44 |
Penny Rosser |
11-Aug |
Your Checklists / Your First Week |
I think it would be best to say "register with the International Scholars Office (ISchO) "upon arrival at MIT" rather than "your first day at MIT." |
Discuss |
Web |
Yes |
||
45 |
Julienne |
8-Aug |
Growing & Learning |
Type-o in title on Growing & Learning page; change "Learing" to "Learning" |
Fix |
Web |
Yes |
||
<ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="a09c49ec-9a22-475e-9b38-b2f4df0c546d"><ac:plain-text-body><![CDATA[ |
46 |
Meg Chute |
8-Aug |
Growing & Learning |
Under See the Sites: Need to add Environmental Health & Safety training with remarks like, "Some staff are required to complete safety training before they can begin working in laboratories, for example. Please complete the Environmental Health and Safety Needs Assessment at [Link to EHS online Training Needs Assessment]. Cross reference a similar link on the Staying Safe page. |
Discuss |
Web |
Yes- Kath to draft content change |
]]></ac:plain-text-body></ac:structured-macro> |
47 |
Meg Chute |
8-Aug |
Growing & Learning |
Under See the Sites: Need to add Career and Talent Management: Check with Corvis re: launch date for his site. |
Discuss |
Web |
Yes- site is live as of 8/12/08; need URLs. Kath to draft content change |
||
48 |
Meg Chute |
8-Aug |
Growing & Learning |
In the introduction paragraph, change the text from "Do you want to learn a new computer program" to something that suggests having a conversation with your supervisor about your interest in training and development. Ideally, this is a conversation between the employee and the supervisor. We want to frame this as a more collaborative process. |
Discuss |
Web |
Yes- Kath to draft content change |
||
<ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="f393f89f-9040-4edd-b359-703379db7e20"><ac:plain-text-body><![CDATA[ |
49 |
Meg Chute |
8-Aug |
Growing & Learning |
The Professional Development should link to Employee Self-Service [http://web.mit.edu.ezproxyberklee.flo.org/sapwebss/PS1/home.shtml] with a 2-3 sentence description - not focused on the department offering the training but rather on what the training is. Refer to the ESS Training tab for more information. With the Training Alignment Team, we're trying to coordinate training around the need rather than which department "owns: a particular class. In general, the tone of the Growing & Learning page is friendly. Ask Jane White to review the Growing & Learning Page. This professional development link should be at the top of the list of "See the Sites" |
Discuss |
Web |
Yes- Kath to draft content change |
]]></ac:plain-text-body></ac:structured-macro> |
50 |
Meg Chute |
8-Aug |
Growing & Learning/Staying Safe |
Pam Greenley of EHS should review the references to EHS on these two pages. |
Discuss |
Web |
Follow-up needed |
||
<ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="b175fe93-07c7-4f2d-8077-aed3260e35cf"><ac:plain-text-body><![CDATA[ |
51 |
Meg Chute |
8-Aug |
Growing & Learning |
Through the edits noted in item 49, please change reference to web-based accounting systems. This is SAP training. See the ESS site for information to summarize about these classes. |
Discuss |
Web |
Yes- Kath to draft content change. N.B. all links to ESS should have "[MIT Certificate required. Get help with MIT Certificates.]" The "Get help.." is a link to the IS&T Certificate page. |
]]></ac:plain-text-body></ac:structured-macro> |
52 |
Meg Chute |
8-Aug |
Growing & Learning |
Personal and Professional Exploration - Independent Activities Period should be moved down to the bottom of the list of "See the Sites". |
Discuss |
Web |
Yes- Kath to draft content change |
||
53 |
Meg Chute |
8-Aug |
Growing & Learning |
We should find a way/place to link from Growing & Learning to Performance Review and Development. Check with Kande. Find out when the Performance Development page changes will be launched. |
Discuss |
Web |
Yes- follow-up needed |
||
54 |
Meg Chute |
8-Aug |
Your Checklists -Your Reminders |
Register for training...change to Check out Employee Self Service (rather than "Supporting You") for an overview. Also change the tone a bit to reflect collaborative process referred to in item 48. |
Discuss |
Web |
Yes- Kath to draft content change |
||
55 |
Meg Chute |
8-Aug |
Your Checklists -Your Reminders |
Change this paragraph to - something like, "Have you and your manager sat down to talk about training and development?..." This should fit with tone of item 48. Discuss and plan training and development through open dialogue with supervisor. |
Discuss |
Web |
C |
||
<ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="374a6895-53b2-4a6e-920f-9e361c0ed556"><ac:plain-text-body><![CDATA[ |
56 |
Meg Chute |
8-Aug |
Staying Safe |
Under See the Sites: Need to edit Environmental Health & Safety paragraph with remarks like, "Some staff are required to complete safety training before they can begin working in laboratories, for example. Please complete the Environmental Health and Safety Needs Assessment at [Link to EHS online Training Needs Assessment]. Cross reference a similar link on the Growing & Learning page. |
Discuss |
Web |
C |
]]></ac:plain-text-body></ac:structured-macro> |
57 |
Julienne |
8-Aug |
|
It occurs to me that Kath hasn't been able to access the ESS site so we wouldn't have promoted it as a convenient place to take care of many tasks. Perhaps we should send her screen shots? |
Discuss |
Web |
|
||
58 |
? |
8-Aug |
Your Benefits |
Emphasize the enrollment deadline on the main benefits page. |
Discuss |
Web |
C |
||
59 |
Julienne |
11-Aug |
Your MIT |
I don't recall seeing the latest draft of the IS&T page for new employees. Will this be replacing the link on Your MIT - IST or on Your Checklists - Before You Start - Connect to MIT's Computing Services - Getting Started? |
Discuss |
Web |
C |
||
60 |
Julienne |
11-Aug |
Getting Around |
Still waiting for feedback from Larry Brutti of Parking and Transportation Office about the Parking & Transportation paragraph. |
Discuss |
Web |
C |
||
61 |
HROs |
12-Aug |
Time Off and Time Away |
Under Days Off - Vacation and Holidays needs to be mentioned 1st. Link to http://hrweb.mit.edu.ezproxyberklee.flo.org/policy/4/ instead of the |
Update |
Web |
C |
||
62 |
HROs |
|
Time off & Time Away |
Under Leaves of absence - Sick leave should be mentioned first "Review benefits related to sick leave, etc." |
Update |
Web |
C |
||
63 |
HROs |
12-Aug |
Staying Safe |
Add something about fire drills and emergency evacuation. J. Dean has asked EHS to evaluate the staying safe site and give us their feedback. |
|
Web |
C |
||
64 |
HROs |
12-Aug |
Diversity & Inclusion |
This page should include links to the MIT Equal Opportunity Policy http://hrweb.mit.edu.ezproxyberklee.flo.org/policy/1/ ; the Affirmative Action Policy http://hrweb.mit.edu.ezproxyberklee.flo.org/policy/1/1-2.html and http://hrweb.mit.edu.ezproxyberklee.flo.org/policy/1/1-3.html; the Policy on Harassment at http://hrweb.mit.edu.ezproxyberklee.flo.org/policy/3/3-10.html |
Update |
Web |
C |
||
65 |
HROs |
12-Aug |
Checklists - Your First Week |
Please add a bullet under the "Orient Yourself" paragraph that says something like, You are covered by the policies governing workplace expectations so be sure to familiarize yourself with the polices at http://hrweb.mit.edu.ezproxyberklee.flo.org/policy/ Initially, you may want to focus on a review of these policies: Equal Employement Opportunity, http://hrweb.mit.edu.ezproxyberklee.flo.org/policy/1/ ; Policy on Drug Free Workplace, Policy on Harassement and more at http://hrweb.mit.edu.ezproxyberklee.flo.org/policy/3/ |
Update |
Web |
C |
||
66 |
Kathleen Flynn |
12-Aug |
Slides - Eligibility |
Throughout the presentation the %time and duration eligibility requirements are represented in a new way: |
Discuss |
MM |
C |
||
67 |
Kathleen Flynn |
12-Aug |
Slides - Tuition Assistance |
Also, unless I missed it I do not see a reference to MIT Special Student courses in the Tuition Assistance section - eligible employees can take one class per term if they are admitted as a special student. I also think the when the script says "you" are can take classes; we need to be careful that it is clear that it is an eligible "you". Also, I did not see Tuition Assistance listed in the outline. |
Discuss |
MM |
C |
Overview
Content Tools
Activity