Info
This page receives the agenda of a css managers' meeting after it has happened, often annotating the planned agenda with a short note about what developed around it.

11/04/2008

Notes from past meetings are on individual pages by date, going deeper and deeper into the geologic record.

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4/13/2010

11:30am11 am to noon, N42-286, CSS Managers

Agenda

Review software vocabulary for Software Grid (jmhunt & atticus)
- printed writeup of proposed vocabulary was circulated by Jon at the meeting. That text is posted off the main CSS wiki page.
- we reminded ourselves of the IS&T new web site look-and-feel, into which this download page would fit.
  See http://mv.ezproxy.com.ezproxyberklee.flo.org
- Questions that came up:
  - Should we devote web page space to the "Support" column on the web page (the group says Yes)
  - How do we indicate that a product is on the way out? How do we convey the current lifecycle discussion about why we're at the version we're at and you should know about it. (Maybe Hermes.)
  - What about the "More details..." link -- put all the useful detailed info there. Include the product lifecycle info, accessibility compliance, download size, etc.
  - How do we decide to provide, say, Brio, instead of some competitor tool -- who is "we" and "when did they know it?" Sidebar conversation about the internal team-driven politics of major software acquisition.
  - How does a product get on to the web page -- what set of checkboxes in a checklist will get the product into which category? Mark Kate and other in-CSS support providers want to have a more formal process and have a role in shaping the check list. Jon went through attempts at this years ago, but it's time to do it again, and better.
  - What's the timeline for having this finished up -- Spring 2009, in sync with the IS&T web site.
- There seems still to be a tug-and-pull about the purpose of the download page in a use-case sense. Have we tried from a customer view to articulate scenarios about why they come to the page and what they ought to find there. It was done a while back, but for a very and more complicatted different page design.
- People need to be able to see the design intent of the original redesign project so that we know what the plans were so we can align with the features articulated.
Call for cost-cutting/cost-saving measures (tjm & all).
- Taemin call Tim to get a list of cost-cutting measures that CSS plans to undertake, to provide content for an Academic Council meeting . Are we being asked to look for ways to save MIT money from the CSS perspective? Yes.
  What measures might we take and wouuld they save money... If you have ideas, forward them. Rob will create a page to receive ideas. That page will be off the CSS wiki page.
Proposal for a 30-minute agenda item in a future meeting -- how to link when a product is decided upon to the process of creating training and documentation and product front doors and so on. Each is different, but what is the visible triggering event for the create-support-for-this process. Where in the organization are these facts articulated? Agreed on as a topic for a future meeting.
Proposal for a 30-minute review of the IS&T web site design with respect to the information architecutre.

Notes

Wilson is traveling
Oliver will be traveling and will not be able to attend this meeting

10/28/2008

11 am to noon, N42-286, CSS Managers

Agenda

Quick look at the new CSS Managers wiki page (smyser)
Quick recap: Hermes week one (othomas)

As it happened...

Jana joined us by phone from home.
We began with hot items roundtable, including the agenda items as we came round to them...

Mary -- "accessibility features" will be on the campus map in a static PDF format. This is very exciting.
In campus map version 2, the features will be integrated in as something searchable and printable. Campus map v.2 is being built and could be checked out interactively at map-dev.mit.edu
Tim -- MassRegs has finalized regulations for data breach; a comprehensive plan from MIT is due Jan 1 to stay in compliance and MIT is increasingly aware that it is not going to make it. There are ramifications felt at the senior level of the Institute. Big impact on ITSS, with blowback to the other sections of CSS that may be asked to comment on encryption of regulated data.
Barb -- a.) Josef Doczi is on extended medical leave in Hungary until at least the turn of the calendar year. A temp has been hired for the Help Desk to backfill in the call center; an excellent fellow recently from Harvard.
Karl Witt is assuming Bomgar responsibility in Josef's place.
b.) HR Payroll Service Center is looking at sharing Hermes wiki as a common knowledge base, part of the larger effort to make the HR Payroll situation better. HR Payroll is #1 on Terry Stone's radar.
Jon -- Oracle Client is being refreshed; choice between 10.x and 11.g not yet made. Our current version 9 is something like five years old and is becoming unsupported in some important product, prompting the refresh.
Mark -- old SAP documentation is being refreshed, with resources from SAIS but coordinated by CSS.
Payroll documentation (which was all created by Mark) will be stable until next summer.
Kate -- SAP courses are being refreshed. Kate will connect with Mark so the documentation and training perspectives are in sync.
Oliver -- Hermes is now alive for Helpdesk use and IS&T viewing at kb.mit.edu. Ability to author is administered somewhat by request in order to have team-level introduction to system and authoring expectations. DITR is a target client, as is DCAD. DCAD wants to move its web publishing tip-set out of AFS into Hermes.
Oliver will be gone for two weeks starting tomorrow.
Chuck -- an 8-hour per week SLA is starting up with Libraries. This is a new use of DITR, where a DLC with an active IT organization of its outsources desktop support to IS&T in order to concentrate on the application of IT within its own core business (namely academic research).
Jana -- strides have been made to get a much larger proportion of VoIP tickets resolved without mandatory escalation to OIS.
Jeff -- Testing the HR prioritization of help with hiring system discussed last time, Ken Lloyd proved to be very helpful with a level 2 position that had been open a long time with very few resumes submitted.
Jeff will be involved in the News Office's search for a web strategist for the home page (recently mailed around by Susan Curran).
Must move the Filemaker Users group meeting to accomodate the All-hands on 11/7; the move is underway.
Wilson --
a.) has created an Exchange project wiki to contain the for-now private material needed by the team to do its work.
b.) partly because of the Exchange project meeting he attended, Wilson has identified a need for someone in CSS to be the coordination point for all the commitments of people to projects. Putting so many CSS people on so many projects will not scale.
c.) some sort of central tool to take care of this needs to be adopted. it's likely that daptiv can play this role when CSS is ready to use it. daptiv has also put a change in resource requesting into the next planned release, in which projects can request specific individuals and not just a resource type to be filled from the pool.
Action item is for Rob to coordinate with Darlene a session on how CSS should go about adopting Daptiv as a work coordination tool. Collect questions from the managers and leads, and have a two-hour afternoon demo center meeting about it.

We should have the meeting next week even though Wilson is away.

In Wilson's absence, he plans to appoint a delegate to act as him, including going to VP-staff meetings, etc. if needed. No hiring and firing (you're safe, you now who you are). Tim will be Wilson's avatar for next week's trip.

The All-hands agenda has turned into Lunch for the first 30 minutes (12-12:30), then 12:30 to 1:30 Q&A town meeting, then jerry joins us at 1:30.

Notes

Jana works from home and cannot attend; access phone number is 781-436-3630.

10/21/2008

11 am to noon, N42-286, CSS Managers

Agenda

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Main Topics (phrase and amount of time needed)

Release Ball

Roundtable & Short Topics (phrase -- assumed 1-2 minutes each)

quarterly narrative
Daptiv project updates by 4/15
Six Characters in Search of an Author a Travel and Professional Development wiki...for literary reference, see http://en.wikipedia.org/wiki/Six_Characters_in_Search_of_an_Author

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4/6/2010

11:30am, N42-286, CSS Managers

Agenda

Main Topics (phrase and amount of time needed)

CSS Laptop Encryption Initiative (5 minutes if everyone behaves ;-), longer if not!)

Roundtable & Short Topics (phrase -- assumed 1-2 minutes each)

Q3 narrative to Pat and Elaine by April 8th THURSDAY

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3/30/2010

11:30am, N42-286, CSS Managers

Agenda

Main Topics (phrase and amount of time needed)

performance appraisal schedule
LWG

Roundtable & Short Topics (phrase -- assumed 1-2 minutes each)

quarterly reporting for Q3

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3/23/2010

11:30am, N42-286, CSS Managers

Agenda

Main Topics (phrase and amount of time needed)

LAST CALL! MITnet Rules of Use, Rule 6 Revision (9 minutes of debate, 1 minute of voting--roll call!)
See tjm's email of March 4, 2010 on this subject for the proposal.

Roundtable & Short Topics (phrase -- assumed 1-2 minutes each)

CSS All Hands 4/15

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3/16/2010

11:30am, N42-286, CSS Managers

Agenda

Main Topics (phrase and amount of time needed)

DCAD 2.0 Presentation (Jeff - amount of time TBD)

Roundtable & Short Topics (phrase -- assumed 1-2 minutes each)

XDPP Updates CSS XDPP Summary 3112010.pdf
Steve professional development 3/18 - 3/25

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3/9/2010

11:30am, N42-286, CSS Managers

Agenda

Main Topics (phrase and amount of time needed)

FileMaker v11 release decision - 20 min (Cecilia and Chris) - will email document to everyone in advance
CSS Project Tracking/Resource Calendar (Pat and Steve)
TNSC Settlement update

Roundtable & Short Topics (phrase -- assumed 1-2 minutes each)

IST response to IT@MIT Task Force Report
Update on IT Leaders lunch

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3/2/2010

11:30am, N42-286, CSS Managers

Agenda

Main Topics (phrase and amount of time needed)

Staff Development Opportunities
Operational Reviews (Pat) CSS Operational Summary Q2 2010.xls
Financial Metrics Review (Anne)

Roundtable & Short Topics (phrase -- assumed 1-2 minutes each)

Pat vacation 3/18, 3/26 and 3/29

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2/23/2010

11:30am, N42-286, CSS Managers

Agenda

Main Topics (phrase and amount of time needed)

CSS Resource Planning (Irina) 20 minutes
Financial Metrics Review

Roundtable & Short Topics (phrase -- assumed 1-2 minutes each)

project reviews 4/2/10 (Exchange Migration)
operation reviews (workforce and outages along with quarterly accomplishments)
Public Facing Measures
Fiance Manager attendance at managers meetings
PCI Support update (Chris)

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2/16/2010

11:30am, N42-286, CSS Managers

Note: Tim will be on vacation, and not available this day. Mike Halsall will be my delegate.

Agenda

Main Topics (phrase and amount of time needed)

project time lines

Roundtable & Short Topics (phrase -- assumed 1-2 minutes each)

integration meeting

2/9/2010

11:30am, N42-286, CSS Managers Agenda

Main Topics (phrase and amount of time needed)

CSS Billing Project - draft findings (Rob) 20 minutes
projects vs Projects (VPN, VMWare, paperless registration)
CSS Q2 Financial Forecast (Anne) 10 minutes

Roundtable & Short Topics (phrase -- assumed 1-2 minutes each)

Financial Metrics project (Anne) Introduction and proposal for working sessions

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2/2/2010

11:30am, N42-286, CSS Managers

Agenda

Main Topics (phrase and amount of time needed)

metrics refresh feedback (sheppard)
CSS Leaders Wednesday 2/3/10

Roundtable & Short Topics (phrase -- assumed 1-2 minutes each)

moira updates
CSS org charts
MDS Team Lead Interview Volunteers?

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1/26/2010

11:30am, N42-286, CSS Managers

Agenda

Main Topics (phrase and amount of time needed)

DDM Realignment final recommendation presentation (prep for presentation to Marilyn for her blessing to move forward) - Chuck King 30 minutes
All Hands discussion questions
metrics discrepancies

Roundtable & Short Topics (phrase -- assumed 1-2 minutes each)

Malware Protection @ Crossroads .. SMM seeking enlightenment & companionship

1/19/2010

11:30am, N42-286, CSS Managers

Agenda

Main Topics (phrase and amount of time needed)

All Hands - finalize discussion topics for 1/21/10
Q2 report feedback

Roundtable & Short Topics (phrase -- assumed 1-2 minutes each)

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1/12/2010

11:30am, N42-286, CSS Managers

Agenda

Main Topics (phrase and amount of time needed)

VPN release/pilot (goguen)
CSS All Hands Agenda - what to do (goguen)

Roundtable & Short Topics (phrase -- assumed 1-2 minutes each)

XDPP Project Updates by 1/14/10
Q2 Report draft feedback by 1/15/10

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1/5/2010

11:30am, N42-286, CSS Managers

Agenda

Main Topics (phrase and amount of time needed)

CSS Goals Review (goguen)
CSS All Hands 1/28/10 (sheppard)

Roundtable & Short Topics (phrase -- assumed 1-2 minutes each)

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12/29/2009 --- CANCELED

11:30am, N42-286, CSS Managers

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12/22/2009

11:30am, N42-286, CSS Managers

Agenda

Main Topics (phrase and amount of time needed)

Roundtable & Short Topics (phrase -- assumed 1-2 minutes each)

Update on budget process

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12/15/2009

11:30am, N42-286, CSS Managers

Agenda

Main Topics (phrase and amount of time needed)

CSS Goals Review (goguen) Table as Barbara is out sick?
PCI & PWC update (Tim)

Roundtable & Short Topics (phrase -- assumed 1-2 minutes each)

SAPGui and VPN Client coming up
css@mit.edu updates
vacations
XDPP Updates
Elaine returns to CSS tomorrow
Retirees and accounts
DS SLA coverage for the two holiday weeks

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12/08/2009

11:30am, N42-286, CSS Managers

Agenda

Main Topics (phrase and amount of time needed)

CSS Timely Budget topics (Anne)

Roundtable & Short Topics (phrase -- assumed 1-2 minutes each)

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12/01/2009

11:30am, N42-286, CSS Managers

Agenda

Main Topics (phrase and amount of time needed)

CSS Pipelining (Pat and Irina) 15 min
TSM resources

Roundtable & Short Topics (phrase -- assumed 1-2 minutes each)

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11/24/2009

11:30am, N42-286, CSS Managers

Agenda

Main Topics (phrase and amount of time needed)

TSM Release Project (15 mins) Dave Kalenderian TSM 6.1.2 Release Decision
Locating a Cisco Telepresence setup in N42 (othomas, 15 virtual minutes)
RT/ticket tracking survey teaser trailer (othomas, 10 action-packed minutes)

Roundtable & Short Topics (phrase -- assumed 1-2 minutes each)

CSS project reviews 12/8/09 - managers will coordnate with their PMs on presenting/scheduling CSS Snapshots 11192009.pdf
IS&T Web Site
New DDM iMacs
Vacation Tracking

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11/17/2009

11:30am, N42-286, CSS Managers

Agenda

Main Topics (phrase and amount of time needed)

FY11 CSS First Pass Budget Review (Anne - approx. 30 minutes)
Software Release Brainstorm (15 mins)

Roundtable & Short Topics (phrase -- assumed 1-2 minutes each)

Update on Budget process and timeline (Anne)
XDPP Updates
DS SLA updates
Tools testing?: KBox (Altiris replacement?); WebEx (Bomgar replacement?)

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11/10/2009

11:30am, N42-286, CSS Managers

Agenda

Main Topics (phrase and amount of time needed)

Software Release Brainstorm (15 mins) TABLED FOR NEXT WEEK

Roundtable & Short Topics (phrase -- assumed 1-2 minutes each)

training/conference updates
IAP Planning
ITLP Plans
August Safety Alert from EHS re: shipping of batteries (impact to CSS? Wanted to keep it on our radar)

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11/03/2009

11:30am, N42-286, CSS Managers

Agenda

Main Topics (phrase and amount of time needed)

Discussion of contractor approval process with Ken Lloyd and Allen Wallace

Roundtable & Short Topics (phrase -- assumed 1-2 minutes each)

Update on the Great Paper Caper
CSS narrative process for quarterlies - original submissions sent to Elaine and Pat and they will post to wiki
Zero-based budgeting update
IS&T Project Review Process

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10/27/2009

11:30am, N42-286, CSS Managers

Agenda

CANCELLED due to IS&T All Hands

10/20/2009

11:30am, N42-286, CSS Managers

Agenda

** Suggested improvement in meeting management **

Main Topics (phrase and amount of time needed)

Staffing issues -15-20 minutes?
- Contractors - current, needed, including what we are budgetd for vs. need
- Issues with new rules around hiring contractors
Planning for meeting with all CSS Managers and Marilyn on Thursday - 10-15 minutes?
- Are there things we want to make sure to bring to the discussion?

Roundtable & Short Topics (phrase -- assumed 1-2 minutes each)

Senior Staff/Marilyn update from Barbara

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10/13/2009

11:30am, N42-286, CSS Managers

Agenda

IT Partners coordination - Jeff Reed and Barbara Johnson
Candidates for Ticketing Tool Evaluation working group (project team) - Pat will meet with Irina to discuss new approach and scope
Pat vacation 10/19 and WFH 10/20
Chris vacation 10/16
Q1 reporting CSS 2010 Q1 Report.doc

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10/06/2009

11:30am, N42-286, CSS Managers

Agenda

file sharing options - Pat and Chris will explore xythos for internal CSS use
Daptiv overview- Pat will schedule training for CSS with Darlene
HQ Administration update
All Hands feedback on wiki (CSS Leaders wiki) - Pat will get up there by this weekend
Q1 narrative due 10/8 to Pat and Elaine - will have draft to review next week

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09/29/2009

11:30am, N42-202, CSS Managers

Agenda

changes to Daptiv (sponsorship, etc) - check weekly report to see whats missing
file share options (Sparkler) TABLED for next week
All Hands Presentation (review, comments and changes) (download CSS All Hands Presentations Oct0209.ppt from here)
Marilyn's groundrules (maybe we want to adopt?)

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09/22/2009

11:30am, W92-225 Downtown Crossing, CSS Managers

Agenda

Daptiv projects review - need to get ITSS, FSX projects in this week
CSS email and moira list management - teams need to clean up lists
AUX FY10 Action Plan [Steve] <-- Draft available: https://wikis-mit-edu.ezproxyberklee.flo.org/confluence/display/AUX/Action+Plan
SalesForce CRM has 8 seats available for trial
Finance to review budgets with managers
service delivery workflow model - prep for senior staff

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09/15/2009

11:30am, W92-225 Downtown Crossing, CSS Managers

Agenda

Client Satisfaction Surveys: review and feedback (Rob Smyser)
- Rob will send presentation to managers and schedule separate working sdession (possibly CSS Leaders)
All Hands presentations to Elaine by 9/25 - progress in last three months and what coming up for next three months
Daptiv project entry (deadline TODAY)
the CSS "one pager" CANCELLED - on boarding docs will be enough until direct meetings CSS Overview.docx

09/08/2009

11:30am, W92-225 Downtown Crossing, CSS Managers

Agenda

CSS joining ISDA for R&R - Bryan will send invite for Charles River cruise 9/24
incorporating IT Task Force items into CSS planning and roadmaps
Service Desk unit costs model draft
Anne to share DCAD costing and chargeback model

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09/01/2009

11:30am, W92-225 Downtown Crossing, CSS Managers

Agenda

CSS Website updates - must have edits to the production team prior to 9/25
CSS All Hands 10/2/09 - presentations to Elaine by 9/25/09
- progress report post reorg and/or roadmap
- FY2010 Goals
Daptiv project request approval - will now be Pat with Anne as backup

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08/25/2009

12:00pm, W92-225 Downtown Crossing, CSS Managers

Agenda

Vacations - Pat and Chris on vacation next week (check Exchange as what days)
Projects and initiatives in Daptiv - please put work into Daptiv by 9/15. For example:
- PGP roll out
- Keyserver pilot
- Metrics refresh
- Billing process inventory
- Software chargeback models
CSS All Hands in October - teams will present on 2010 roadmaps
Wiki space administration - Oliver will move managers wiki to new space and limit in terms of access

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08/18/2009

11:30am, W92-225 Downtown Crossing, CSS Managers

Agenda

Daptiv updates (permissions revoked for staff that have transitioned)
Ticketing Tool Requirements - please get your top 10 to Pat by weeks end
Exchange project feedback
Presentation of a senario for new CSS financial structure

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08/11/2009

11:30am, W92-225 Downtown Crossing, CSS Managers

Agenda

Human Resources
- Steve Filipiak
- Management Development Programs for CSS Leaders (aka Management For Excellence) [?? minutes]
MITAlert Drill [5 minutes - Steve]
CSS Managers Wiki permissions [Chris]
Hermes on-going costs [othomas]
eMail/Calendaring - Deb & Wilson

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08/04/2009

11:30am, W92-225 Downtown Crossing, CSS Managers

Agenda

Presentation on proposed changes to AdminIT program (Chuck King)
FY2010 Goal setting 8/6/09 rescheduled for September CSS FY2010 Themes and Goals (Draft)
CSS pipeline meeting will be introduced at CSS Leaders 8/17
- Mac OS 10.6 resource needs review scheduled 8/13
AO Fundamentals Program - Elaine Aufiero wwas accepted for FY2010
vacations

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07/28/2009

11:30am, W92-225 Downtown Crossing, CSS Managers

Agenda

We can talk about some Fall Readiness / Orientation 2009 stuff. Third time's the charm? (o)
If we're really hard up for topics we can also talk about the idea of tracking key dates in the events calendar (see email from a few weeks ago) and next steps (o)
N42 space requests will be coordinated with Wilson for month of August
Pat will send SW Portfolio out to managers
Exchange migration feedback should be collected by departmental coordinators and then presented to Tiger Team
revamp of quarterly report process and metrics
managers to be accountable for equipment in each of their areas

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07/21/2009

11:30am, W92-225 Downtown Crossing, CSS Managers

Agenda

Mac OS X 10.6 and Windows 7 Release

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07/14/2009

11:30am, W92-225 Downtown Crossing, CSS Managers

Agenda

ITSS FY10 Goals
Head of IS&T Orientation
What I learned on a trip to Lincoln Labs - Barbara

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07/07/2009

11:30am, Downtown Crossing (W92-225), CSS Managers

Agenda

Demo new DDM Inventory Database (Chris) - 15-20minutes? Less if necessary.
N42 space requests update
Presidents Report
HQ Roadmap

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06/30/2009

11:30am, W92-225, CSS Managers

Agenda

Presentation on DCAD Cost savings? (Steve Buckley) - Needs to be first on the agenda and able to take a conference call.
Demo new DDM Inventory Database (Chris) - Postponed
Update on Fall Readiness/Orientation and some FSX/Athena summer updates (Oliver) - 15 minutes exactly
N42 space requests, inc. need for thunderdome - tabled for next week
Exchange transition

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06/23/2009

11:30am, W92-225, CSS Managers

Agenda

Meeting canceled due to lack of interest

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06/16/2009

11:30am, W92-225, CSS Managers

Agenda

start doing weekly team updates on goals, etc (teams rotate each week)
limit Roundtable to 15-20 minutes
continue working on Role Descriptions
need to begin roadmaps of products/services we want to de-support
Rob will coordinate Q4 metrics and Presidents Report, then begin to transition narrative to Pat and Elaine, will keep metrics and analyze
staff moves to Pat by Monday noon latest (6/22)

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05-05-2009 -- this meeting time spent on PA ratings calibration.