Review of our Service Portfolio user stories to date:
Operations Point of View
Tier III Support Point of View
Software Release Team Point of View
Service Portfolio Manager Point of View
Help Desk Consultant Point of View
Additional discussion:
- we are struggling with two issues: assess management (service portfolio) and workflow and procedure management (calendar, processes)
- need to decide how to use additional information Scott elicited from us
- need to narrow scope into digestible chunks
- need to revisit requirements and refine
- need to decide how to house the service portfolio and structure it
- need to revisit Release Core charter and begin marketing plan
Current deliverables:
- data dictionary
- library of procedures
- service portfolio (inventory)
- roles and responsibilities
- calendar (in progress)
Next steps:
- review scope in conjunction with service catalog (12/16/10)
- create new project plan time line (12/16/10)
Possible targets for January:
- revisit time line (1/6/11)
- sponsor meeting (1/10/11)
- requirements based on user stories and deliverables (1/13/11and 1/20/11)
- decide structure and platform for service portfolio (1/27/11)
Other tasks TBD:
- continue work on data dictionary with Service catalog
- start populating data
- revisit Release Core charter and draft marketing plan