BMC Remedy ITSM Mobility Best Practices Getting Started Guide.pdf
Mobilize Users in Remedy
a. Login to Remedy User Tool.
b. Open “Users” forms.
c. Select each user to be mobilized.
d. Add 4 Aeroprise Groups created as shown below. They are:
i. Aeroprise_Approvals
ii. Aeroprise_Incidents
iii. Aeroprise_SRM
iv. Aeroprise_Users