| Name
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Size
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Creator |
Creation Date
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Last Modification Date
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Labels |
Attached To |
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Microsoft Word Document HowToGenerateClientSatSurveyInvitations082310.docx |
15 kB |
Elaine Elizabeth Aufiero |
Jan 10, 2011 14:48 |
Jan 10, 2011 14:48 |
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Page: Metrics Clearinghouse
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PDF File latest-all-Qs-survey-results.pdf |
110 kB |
Elaine Elizabeth Aufiero |
Dec 20, 2010 14:05 |
Dec 20, 2010 14:05 |
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Page: Snapshot Survey Results
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PDF File latest-acd-data.pdf |
692 kB |
Robert W Smyser |
Nov 15, 2010 11:58 |
Nov 15, 2010 11:58 |
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Page: ACD
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Microsoft Word 97 Document DS DS-PLUS metrics(4).doc |
37 kB |
Patrick Curtis |
Oct 15, 2010 17:02 |
Oct 15, 2010 17:02 |
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Page: DS Metrics Framework
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Microsoft Excel Spreadsheet css-measures-fy2011-q1.xlsx |
37 kB |
Robert W Smyser |
Oct 07, 2010 12:05 |
Oct 07, 2010 12:05 |
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Page: Quarterly Report Metrics Toolbox
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Microsoft Excel Sheet all-Qs-surveys.xlsb |
5.08 MB |
Robert W Smyser |
Oct 07, 2010 11:13 |
Oct 07, 2010 11:13 |
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Page: Cllient Satisfaction Snapshot Surveys Toolbox
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Microsoft Excel Sheet working-all-Qs-surveys.xlsb |
5.08 MB |
Robert W Smyser |
Oct 07, 2010 11:12 |
Oct 07, 2010 11:12 |
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Page: Cllient Satisfaction Snapshot Surveys Toolbox
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Microsoft Excel Spreadsheet css-measures-fy2010-q4.xlsx |
38 kB |
Robert W Smyser |
Oct 07, 2010 06:54 |
Oct 07, 2010 06:54 |
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Page: Quarterly Report Metrics Toolbox
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Microsoft Word 97 Document Assigning Topics to Tickets and other quarterly re… |
696 kB |
Robert W Smyser |
Sep 24, 2010 14:17 |
Sep 24, 2010 14:17 |
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Page: Ticket Analysis for Quarterly Reports Toolbox
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Microsoft Excel Sheet 2. custom_field-helpdesk-ticket-analysis-fy2011-q1… |
15.30 MB |
Robert W Smyser |
Sep 02, 2010 12:28 |
Sep 02, 2010 12:28 |
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Page: Ticket Analysis for Quarterly Reports Toolbox
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Microsoft Word 97 Document ACD Dashboard Data Gathering.doc |
518 kB |
Robert W Smyser |
Aug 24, 2010 13:20 |
Aug 24, 2010 13:20 |
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Page: ACD Dashboard Production
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Microsoft Excel Sheet ACD.xlsm |
15.27 MB |
Robert W Smyser |
Aug 23, 2010 14:36 |
Aug 23, 2010 14:36 |
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Page: ACD Statistics Toolbox
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Microsoft Word 97 Document Quick ACD Reporting for the Quarterly Reports.doc |
185 kB |
Robert W Smyser |
Aug 20, 2010 16:09 |
Aug 20, 2010 16:09 |
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Page: Quick ACD Stats for the Quarterly Reports
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Microsoft Excel Spreadsheet 1. Downloads and Wserv-download-counts-tabulator-f… |
1.04 MB |
Robert W Smyser |
Aug 16, 2010 11:12 |
Aug 16, 2010 11:12 |
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Page: Software Downloads on downloads.mit.edu
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Microsoft Excel Spreadsheet mockup3.xlsx |
51 kB |
Robert W Smyser |
Jul 16, 2010 09:22 |
Jul 16, 2010 09:22 |
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Page: Public-facing Measures Toolbox
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Microsoft Excel Sheet ITSS metrics.xls |
22 kB |
Robert W Smyser |
Jul 06, 2010 15:44 |
Jul 06, 2010 15:44 |
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Page: ITSS Metrics Framework
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Microsoft Word 97 Document FSX report.doc |
219 kB |
Robert W Smyser |
Jul 06, 2010 15:42 |
Jul 06, 2010 15:42 |
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Page: FSX Metrics Framework
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Microsoft Word 97 Document FSX metrics.doc |
44 kB |
Robert W Smyser |
Jul 06, 2010 15:40 |
Jul 06, 2010 15:40 |
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Page: FSX Metrics Framework
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Microsoft Excel Sheet FSX metrics.xls |
23 kB |
Robert W Smyser |
Jul 06, 2010 15:35 |
Jul 06, 2010 15:35 |
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Page: FSX Metrics Framework
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Microsoft Excel Sheet SD metrics.xls |
27 kB |
Robert W Smyser |
Jul 06, 2010 15:28 |
Jul 06, 2010 15:28 |
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Page: SD Metrics Framework
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