Prototype Pictures:

Briefing:

Fix.it purpose:

- MIT House Managers and mechanics have to coordinate to complete house repairs.

- Currently:

- House Managers get bombarded with emails requesting house repairs.

- House Managers then delegate those requests to mechanics via phone or walkie-talkie.

- House Managers coordinate repair job progress via phone or walkie-talkie.

- All repair job progress is managed in their head/makeshift record books.

- Fix.it is a web application that speeds up this repair process by being a centralized, organized hub for House Managers to identify/prioritize important repair jobs, delegate them to mechanics, and then monitor repair job progress.
User Test scenario background:

- For this user test, you are the House Manager of McCormick Hall. You’ve just arrived to work, and you open up Fix.it to begin working on house repairs.

Scenario Task:

1. Locate the date, time, and location of the most recently completed repair job.
2. View more information about the McCormick light bulb repair job.
3. Star the McCormick light bulb repair job.
4. Assign the light bulb repair job to Jenks Jenkinson the house mechanic.
5. View any new notifications and read them.
6. Look up contact information for Home Depot in order to place an order for light bulbs.
7. Make a non-urgent note on the light bulb repair job indicating that supplies have been ordered and will be available Wednesday afternoon.

Key Observations: 

Prototype Iterations: