Who we are
- Delian Asparouhov
- Akash Badshah
- Ryan Lau
Problem Statement
Professionals who are responsible for the relationship between their client and their business need to keep regular contact with their clients in order to make sure their needs are being attended to. This is challenging when professionals have hundreds of different clients, with whom they can communicate in a variety of different ways. Specifically, these relationships differ from personal ones, because there is an economic stake behind it and oftentimes superfluous contact is necessary just to remain at the top of the client's mind.
Professionals have to manage online relationships with hundreds of clients and customers, who each may have one or many social media presences. Currently, there is no easy way for them to look at all this data about a specific client in one place, or their different communications with that client.
Modern tools require the professional to visit many different websites in order to get a complete picture of the client and their relationship. This is particularly difficult when dealing with a new client, from whom new information needs to be found, or a client who has not been active in the recent past.