User Observations & Interviews

• Teachers:
  1. Elemetary school teachers: teach the same group of students all year.
  2. High school teacher: teach the same subject all year to different classes.
• Parents:
  1. Parents who are already very involved in their children's schoolwork
  2. Parents who are not as involved

Needs and Goals

Teachers want to:

• send information to parents efficiently and reliably.
• easily give positive feedback to parents about their children.
• deliver negative feedback to parents in a genial manner.
• know the level of involvement of each parent.
• keep a professional and well-defined boundary between themselves and parents.

Parents want to:

• get all the information that the teachers intend to send them.
• know what their children are learning in school.
• know how well their children are doing academically and socially.
• have a hassle-free and readily-available communication channel for communicating with teachers.