Neophytes - GR1: Analysis

Observation & Interviews

Give a narrative of the three people that you observed and interviewed. Don't use their names. Don't identify the users by name, but do describe who they were. Each narrative should include a particularly interesting moment – a breakdown or workaround that exhibits a feature of the problem you're aiming to solve.

Person #1

Person #2

Person #3

User Classes

We have chosen 3 user classes.

Low Income Adults - These adults have a propensity for receiving more physical injuries and needing more medical attention. This can be due to a number of factors such as the amount of manual labor performed, living conditions, and nutrition. These adults also may not have complete access to healthcare due to their low income. We will assume there is a correlation between their level of income and education.

Adults without access to Medical attention - This class differs from the one above in that these users might have the money, but still, can not seek medical attention. There are two main reasons for adults to fall into this category. First location plays a factor, are they within range of an appropriate medical facility. Second, is their mind-set, some people just do not want to go to the doctor unless they are "dying".

Medical Professional - These users are on the other side of the UI from the previous two classes. These medical professional will have the responsibility of interpreting results from the previous two classes; Making the problems and specifications of this class starkly different from the previous two. These users would be medical professionals who volunteer their time to help others.

Needs & Goals

After our analysis we identified the following needs and goals:

For low income adults and those without access to medical attention:

• • Diagnose their injury
  • Receive a description of the prognosis/treatment options

For medical professionals:

• • Provide medical advice as quickly and accurately as possible