- Observations & Interviews. Give a narrative of the three people that you observed and interviewed. Don't use their names. Don't identify the users by name, but do describe who they were. Each narrative should include a particularly interesting moment -- a breakdown or workaround that exhibits a feature of the problem you're aiming to solve.
- User Classes. Describe the user classes that you have identified, and their major characteristics.
- Needs & Goals. Describe the goals that you have identified, with reference to the observations you made.
Interviews
- Interview1
The patient interviewed is someone who is extremely physically active and leads a busy lifestyle
with many components (such as in academia, lab, volunteer council, athlete leadership). The patient
has an illness that involves suppressing flare ups of symptoms. In the home-setting, the patient has
three different medications he must self-administer once a day. The daily “ritual” of self-medication
usually takes place in the morning, where the patient wakes up, grabs a small bite to eat, then take the
medications. Sometimes breakfast is skipped, and this does not happen; the patient likes to keep his
medications in his backpack for cases like this, such that if he forgets to take them before leaving home,
he can take them at work. The patient admits to having missed or almost forgotten to take medicines
due to the busy lifestyle that he leads. The patient does not have trouble distinguishing between the
three different medications, saying that “they all look different and the prescription bottle has the drug
name on it”, and he has not made any other kinds of mistakes taking these medications. In the case
where the patient has a flare up and becomes hospitalized, the doctor comes in at a set time for the
patient to have his medicines and administers via IV or pill form. When asked for last comments on our
problem statement, the patient notes that despite his busy lifestyle occasionally causing him to miss
taking medications at the usual time, older people will definitely have more complications with their
medications than younger people.
User Classes
- Doctors
- Elderly patients
- Characteristics: old age, may have variable lifestyles to accommodate,
- Needs and Goals: