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FY13 marks the beginning of a IT Service Management Road Map, referenced in the larger IS&T Customer Support Road Map

Projects under consideration and  development include:

  • Larger Remedy Change Management roll out in Operations & Infrastructure
  • CMDB build out with custom UI (implementation of the IS&T Service Portfolio)
  • Help Desk ITSM process implementation (request, problem, etc)
  • connection/linkages to other work streams such as knowledge management

Please reference specific child pages below for meeting notes and artifacts.

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