Observations (Rough)

1

• [Learnability: Different Conceptual Model] 
  When the user first attempted to find Zoey in their contacts, they attempted to type in the search bar rather than going to the friends icon. 
  
  

• [Efficiency] 
  Consider implementing a bulk add, there are currently a lot of steps per friend request which will make adding a lot of people annoying.
  
  
• [Learnability: Lack of Affordance]
  The buttons look grayed out and are hard to notice.
  
  
• [Learnability: Information Scent, Feedback]
  User would like a way to confirm the person, some way of identifying that the result in the friend search was the correct person.  At the time the user had typed and the single result was Zoey.
  
• [Learnability: Lack of Affordance]
  When the user clicked the “Show On Map” button on Zoey’s profile, they were unsure whether this represented Zoey’s current location or her office.  Suggested renaming the button to something like “Where is Zoey?”  
  
  
• [Learnability: Lacking Internal Consistency,
   Safety: Non-reversible action]
  User tapped on the dot representing Zoey’s location and her info came up.  When he pressed back it returned to the home page.  The user expected it to return to the map with Zoey on it.

• [Learnability: Different Conceptual Model]
  The user clicked on the friends icon, figuring they would be able to contact them through there.
  
  
• [Learnability: Different Conceptual Model, External Consistency]
  The user was uncomfortable with a calendar for impromptu meetings since they felt that a calendar event wasn’t needed for an event in 30 minutes.
  
  
• [Efficiency]
  Felt that there was a lot to type in the event information screen.  Decided to skip putting a title to the event.
  
  
• [Efficiency, Safety]
  Suggested an add and invite button when inviting people to an event.  Eg: Was inviting Christine and Zoey to coffee when remembered they wanted to invite Miranda to coffee as well but had forgotten to add her.  Would have to back out of this menu, step through the process of adding Miranda as a friend, then recreate the event.
  
  
• [Learnability: External Consistency]
  After inviting people to the event and returning to the create event page, the invited field said “3”.  User was confused as to what this meant.  Was this three people including the user as well or were there three other people invited.  Suggested Facebook style listing: list a few guests by name then say “and X others”.
  
  
• *[Learnability, Efficiency]*
  Why is there a time zone?  
  
  
• [Efficiency]
  Wondered what the purpose of end time was for an event like coffee.  Use of end time will depend on what we expect people to do on the app.
  
  
• [Safety, Efficiency]
  At the time, the confirm location popup covered the map.  Suggested this was bad as the user could no longer see the map.  If they looked away for a second they no longer knew the location of the event.  Proceeded to tap back to examine the location.  Location was deleted when he merely wanted to double check it.

 User was not presented this task.

User was not presented this task.

• Would like to see the current location of people.
• Are the routes drawn by the map accurate?  This could be incorrect depending on when the last time the person was tracked, whether they had signal, or if there phone was on.

2

• [Learnability: Bad Affordances] 
  Was distracted by the other buttons other that the Friend List icon.

• [Learnability: Internal & External Consistency] 
  Would like consistency when searching for friends. Can you type their name? User name?  Consistency in the results.  Does the name come up or user name?
  
  

• [Learnability: Bad Affordances] 
  Original bright buttons on top bar did nothing.
• [Learnability, Efficiency] 
  The pins on the map should say who that pin represents.
  

User was not presented this task.

User was not presented this task.

• Consistency.  What is the user looking?  I.e the name issue
• Maybe list name and user name in search, highlighting what matches the users input.  I.e if the user types in Rob, result shows Rob Miller rcm, where rcm is his username and Rob is highlighted.
• The icons look grayed out.
• Consistency.  Some menus had back buttons while others did not.
• Not sure of the purpose of the search bar.  In the home map, is it to find a person or location.
  

3

• [Learnability: Affordances] 
  Did not exhibit difficulty in locating the Friend List icon, and picked it correctly on the first try.

• [Learnability: Different Conceptual Model] 
  The user first checked the location of their friends before creating an event, otherwise the tasks were performed as expected with little comment.
  

• [Learnability: Information Scent] 
  User indicated that the menu for "Creating an Event" looked complicated.

• [Learnability: Internal Consistency] 
  Expressed surprise that after pressing "RSVP", that a confirmation dialog asking whether the user wanted to "Accept", "Reject" or "Propose Change".

User was not presented this task.

• The system is pretty intuitive
• Occasionally there were a few extra clicks, such as the confirmation boxes
  

1

• [Learnability: Affordances]
  User did not exhibit difficulty in locating the Friend list Icon. Picked it out correctly on the first try.

• [Learnability: Misleading Affordance]
  It looks like you can edit the users profile information.
  
  
• [Learnability: Lack of Feedback]
  After the request to Zoey was sent, the user expected the app to return to the friends list showing he had sent an invite to Zoey rather than returning to the home page.

• [Learnability: Misleading Affordance]
  The notifications button looks like a messenging button.
  
  
• [Efficiency]
  If you have this information of your friends, why not just text them to meet up?
  
  
• [Efficiency]
  Liked the drop down windows for friends, events, and notifications.
  
  
• [Learnability: Confusing the User]
  Thought there were too many fields in the create event page.
  
  
• [Learnability: Unclear Affordance]
  The user took a while to notice the check boxes in the invite friends page.
  
  
• [Learnability: Unclear Affordance]
  User was unaware how to get the time wheel off the screen.
  
  
• [Learnability: Lack of Affordance, Different Conceptual Model]
  User would like to change the name of a location. When they clicked building 26, they wanted to change it to something that conveyed more information such as 26-204.
  
  
• [Learnability: Lack of Feedback]
  Would like a pop up notification that fades away informing them that the invite was sent.

• [Safety]
  Having an “Accept Without Changes” button seems error prone when changes are made.

User was not presented this task.

• User liked the idea of being able to visualize the locations of his friends when creating the event.

2

• [Learnability: Affordances]
  User did not exhibit difficulty in locating the Friend list Icon. Picked it out correctly on the first try.

• [Efficiency, Learnability: Lack of Feedback]
  After sending the friend invite, the user would go to friends to see some confirmation that the invite was sent.

• [Learnability: Unclear Affordance]
  Unsure how to get the time wheel off the screen.
  
  
• [Learnability: Confusing the User]
  Didn’t see much need in an end time.

User was not presented this task.

• Clicked and dragged event pin rather than clicking on a new location.

• Liked the lines connecting the people to the locations
• It was not obvious that event proposals could be changed, only knew because it was a task.
• Was not obvious that you could click the map to change the event location.
• A “Propose Change” button might make it more obvious that you can change the details of the event.

3

• [Learnability: Affordances]
  User did not exhibit difficulty in locating the Friend list Icon. Picked it out correctly on the first try.

• [Safety]
  User didn’t bother to read Zoey’s profile.

• [Learnability: Confusing the User]
  Don’t need to have a time zone in the event page.
  
  
• [Learnability: Confusing the User]
  Need accurate text for the search bar on map, at the time it said to search for friend location.
  
  
• [Learnability: Lacking Affordances]
  Can it show the distance of the people from the event?

User was not presented this task.

• [Learnability: Unclear Affordances]
  Couldn’t tell that you can change the event location by clicking the map.  Instead tried to click on the location field of the event notification.
  
  
• [Learnability: Unclear Affordances, Confusing the User]
  When the user got to the map to change the location they said that it didn’t seem like you could.  Assumed you could drag and drop the location pin.
  

• Allow people to invite their friends to an event.  Possibly use open/closed meetings.
• When inviting friends to an event you could sort them by distance or by frequency of events you attend together.
• The app is somewhere between informal and full contact management. The right way to do things may not be easy.
• The tasks were intuitive but might want to reevaluate the tasks that we are aiming for so we can identify what we are missing or how to make the app better.
• The app could possibly suggest places to meet or store personal defaults.

1

• [Learnability: Affordances]
  User mentioned that buttons at the top resembled buttons.
  Did not exhibit difficulty locating the Friend List icon.

• [Learnability: Information Scent]
  Wondered aloud about what the "Pending" graphic meant.

• [Learnability: Different Conceptual Model]
  Attempted to look for Building 26 on the Home Screen first.
  
  
• [Learnability: Lack of External Consistency]
  Was unsure about how to dismiss the keyboard after typing in "Building 26" into the Search Bar on the Home Screen.
  
  
• [Learnability: Different Conceptual Model]
  Tapped on Building 26 to try to initiate event on it.
  

• [Learnability: Different Conceptual Model]
  Wondered aloud about wanting to find a way to message the Organizer (Alice) about proposing a change in time.
  
  
• [Learnability: Unclear Affordances]
  After opening up the "Propose a Change" menu, user click on "Cancel", because he was not aware that the fields were changeable by tapping.
   
  

• Found some of the buttons unclear because they were hand-drawn.
• User mentioned that was used to having a physical "Back" button on a device, a opposed to soft-buttons rendered by the application.

2

• [Learnability: Affordances]
  Did not exhibit difficulty locating the Friend List icon

• [Learnability: Different Conceptual Model]
  Didn't realize that it was searching a directory initially.
  
  
• After finding the user, the user didn't tap to view the profile and subsequently add "Zoey". Thought the task was completed.

• [Safety]
  Tapped on Done before selecting location.
  
  
• [Efficiency]
  Didn't like the confirmation boxes which were popping up. Found them to be doing too much second guessing.
  
  
• [Learnability: External Consistency]
  Mention that as an iPhone mobile user, found the flow to be intuitive.
  

• [Efficiency]
  Managed to find out what needed to be done after reading the instructions.

•  Found the application interface intuitive.

3

• [Learnability: Different Conceptual Model]
  Tapped on own location on the map initially to figure out what it was for.
  
  
• [Learnability: Different Conceptual Model]
  Tried searching for "Zoey Zeta" in the search bar.
  
  
• [Learnability: Learning by Exploring]
  Went to Friends Icon in Action Bar after realizing that "Zoey Zeta" was not in Friend's List.

• [Learnability: Unclear Affordances]
  Did not see "+"-button to add participants. Tapped on the field instead.

• [Learnability: Information Scent]
  Switched between "Closed Event" to "Open Event" to understand the difference.

• [Efficiency]
  Managed to find out what needed to be done after reading the instructions.

• Mentioned that clearer buttons would have been preferred.

4

• [Learnability: Different Conceptual Model]
  Tried searching for "Zoey Zeta" in the search bar.
  
  
• [Learnability: Learning by Exploring]
  Tapped on Notifications Icon first, then Events Icon, then Friends.

• [Learnability: External Consistency] 
  Wondered aloud about what would occur if multiple "Zoey Zeta"s were in the directory.

• [Learnability: Unclear Affordances]
  When adding participants, didn't tap on Checkboxes, but on the arrows instead.
  
  
• [Learnability: External Consistency, Unclear Affordance] 
  After entering the View Profile screen after tapping the arrow, was scanning for the Back button.
  
  
• Picked location based on where his persona was located, ignoring suggested locations.
  

• [Learnability: Confusing the User] 
  Was not sure what "Revert" meant, said "Undo" would have been clearer.

• Found some of the buttons unclear because they were hand-drawn.