- interim work - prototype for June 15, 2011
- "digesting the data"
- work on refining the model and creating the service maps
- enumerate other categories to be mapped
- walk through an entry at senior staff (Pat to set up)
- populate info in mind mapping software
- create 1 page business case and quote for Mind Manager as interim solution Mind Mapping SW Business Case.doc***** (Pat to share with Barbara 3/18)
- base assumptions
- deal professional services separately to see where they may fall (aka "the junk drawer")
- windows desktop support
- browser support
- deal professional services separately to see where they may fall (aka "the junk drawer")
- "digesting the data"
- Library of Procedures update
- in general, we need to formalize process to capture change requests and responses
- integration points for a testing and release process
- we need to move procedures to functional place (Chris and Oliver to discuss and propose to team - possibly use Mobile Devices structure?): Hermes*** Oliver working on for next week
-
- Pat will email SAPbiz outage report as example for urgent-response process: Problem-Response Playbook
- will archive reports after one year and start fresh
-
Category |
Service |
Solution |
|---|---|---|
Identity Management |
Authentication |
Kerberos |
|
|
Touchstone |
|
Authorizations |
Roles |
|
|
Moira |
|
Directory Services |
LDAP |
|
|
Hesiod |
Security |
Whole Disk Encryption |
PGP |
|
Data Auditing |
|
|
Incident Response |
|
Administrative Services |
Reporting |
Brio |
|
|
RAFT |
|
Data Warehouse |
|
|
Procurement |
|
|
Payroll |
ESS W2 |
|
|
Request for Reimbursement |
|
Human Resources |
|
|
Travel |
Concur |
|
EHS |
|
|
Training |
Enterprise Learning |
|
|
Lynda.com |
Academic Services |
Learning Management |
Stellar |
|
Learning Spaces |
|
|
Admissions |
|
|
Registration |
|
Connectivity/Networking |
|
|
Productivity |
Printing |
|
|
Platform Delivery |
|
|
Browser |
|
|
Office Applications |
|
|
Collaboration Tools |
Wikis |
|
|
SharePoint |
Operational Services |
Server Hosting |
|
|
Data Base Administration |
|
|
Server Administration |
|
|
Co Location Services |
|
Software Development Services |
Web Development |
DCAD |
|
Database Development |
DCAD |
Support Services |
Help Desk |
|
|
Consulting |
|
|
Usability |
|
|
Accessibility |
|
|
DITR |
|
|
Business Analysis |
|
3/17: continue to flesh out categories
3/24: see what might be missing from categories or services by looking at products and where they would land
3/31: split into two sub teams and each map out certain categories over next month
4/7: present categories and portfolio entries to senior staff