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  • interim work - prototype for June 15, 2011
    • "digesting the data"
      • work on refining the model and creating the service maps
      • enumerate other categories to be mapped
      • walk through an entry at senior staff (Pat to set up)
      • populate info in mind mapping software
    • base assumptions
      • map out professional services separately to see where they may fall
        • windows desktop support
        • browser support
  • Library of Procedures update
    • in general, we need to formalize process to capture change requests and responses
    • integration points for a testing and release process
    • we need to move procedures to functional place (Chris and Oliver to discuss and propose to team - possibly use Mobile Devices structure?): Hermes
    • also need space in knowledge base for urgent response analysis reports: Problem-Response Playbook
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