IS&T Service Data Dictionary

Business Owner

Responsible for communicating functionality a service or product needs to provide in order to meet needs of the customer.                                                                                                                                           

Service Owner

Is it more appropriate to use the phrase "Service Operator"?  Responsible for the support, maintenance and enhancement of a service as outlined by the business need (see Business Owner).

Financial Owner

Responsible for funding of a product or service.

Product

Computer program or application.  Can be stand alone or interact with various other products and services. An example of a product would be Outlook 2007.

Service

A set of related functions, in support of one or more business areas, which is made up of software, hardware, people and processes.  A service may range from access to a single application to a complex set of many applications, spread across a number of hardware and software platforms.  An example of a service would be Exchange.

Solution

A method of solving a business problem with information technology.  There may be several service choices for any given solution.  An example of a solution would be Email and Calendaring.

License File

License Terms

Terms and conditions under which a product can be used, as negotiated with the vendor and referenced by the purchase order used to acquire the product.

License Key

License Type

Describes the way customers access and use a product.  Examples would be stand alone, concurrent, site.

Issue

Change in the state of a service.  Is this interchangeable with "incident" or "event"? Or something different?

Components

Various building blocks of a service, including products, web services, platform and stack requirements.

Email List

Materials & Services

Dates

Consumer

Platform

Escalation Level

Indicates the resources needed to address an issue with a service.

Organization