Noun |
Definition |
Conflict |
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Business Owner |
Responsible for communicating functionality a service or product needs to provide in order to meet needs of the customer. |
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Service Owner |
Is it more appropriate to use the phrase "Service Operator"? Responsible for the support, maintenance and enhancement of a service as outlined by the business need (see Business Owner). |
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Financial Owner |
Responsible for funding of a product or service. |
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Product |
Computer program or application. Can be stand alone or interact with various other products and services. An example of a product would be Outlook 2007. |
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Service |
A set of related functions, in support of one or more business areas, which is made up of software, hardware, people and processes. A service may range from access to a single application to a complex set of many applications, spread across a number of hardware and software platforms. An example of a service would be Exchange. |
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Solution |
A method of solving a business problem with information technology. There may be several service choices for any given solution. An example of a solution would be Email and Calendaring. |
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License File |
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License Terms |
Terms and conditions under which a product can be used, as negotiated with the vendor and referenced by the purchase order used to acquire the product. |
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License Key |
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License Type |
Describes the way customers access and use a product. Examples would be stand alone, concurrent, site. |
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Email List |
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Materials & Services |
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Overview
Content Tools
Activity