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Basics
- Product/Service being released:
- Primary contact/service owner:
High level process
- Add to portfolio
- Create product page for software grid
- Add any necessary pages to Hermes
- Publish product page
- Publish software
- Send announcement to release mailing list (TBD)
- Add to calendar
Portfolio Questions
Support
- What is expected of the help desk when a client calls for help?
- What is the escalation path? (rt queue, e-mail, phone, etc.)
Software Distribution & Licensing
- How is the software going to be distributed?
- Who is permitted to download and install software?
- Is there a cost for the customer?
- When does the license expire?
- Who is responsible for renewal?
- Who pays for the software?
- Do users have a perpetual right to use?