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Support
- What happens when a client calls the help desk?
- What is the escalation path? (rt queue, e-mail, phone, etc.)
Software Specific
- How is software going to be distributed?
- Who is permitted to download and install software?
- What is expected from software
- Is there a cost for the customer?
- When does the license expire?
- Who is responsible for renewal?
- Who pays for the software?
- Do users have a perpetual right to use?
Documentation
- Create product page for software grid
- Add any necessary pages to Hermes
Release
- Publish product page
- Send note to mailing list TBD including:
- Description of software
- Escalation path