Help Desk Ticket Aging
Veronica Dulong contributes these numbers.
% Uptime |
FY08 Q2 |
FY08 Q3 |
FY08 Q4 |
FY09 Q1 |
FY09 Q2 |
FY09 Q3 |
FY09 Q4 |
FY10 Q1 |
FY10 Q2 |
FY10 Q3 |
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A writeup of how we get to these numbers is elsewhere in wikis, at https://wikis-mit-edu.ezproxyberklee.flo.org/confluence/display/CSSHQ/Aging+Tickets