You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 4 Next »

The inside-RT queries...

Software

 Status = 'resolved'  AND Resolved < '6/15/2009'  AND Resolved > '6/8/2009'  AND ( Queue = 'Software::Licensing'  OR Queue = 'Software::Licensing::FileMaker'  OR Queue = 'Software::Licensing::Mathematica'  OR Queue = 'Software::Licensing::RHEL'  OR Queue = 'Software::Licensing::Questions'  OR Queue = 'Software::Matlab::Billing' ) AND Subject NOT LIKE 'Maple'

Helpdesk

 Status = 'resolved'  AND Resolved < '6/15/2009'  AND Resolved > '6/8/2009'  AND ( Queue = 'Help Desk::Call Center'  OR Queue = 'Help Desk::HDweb'  OR Queue = 'Help Desk::Mobile Devices'  OR Queue = 'Help Desk::Presales'  OR Queue = 'Help Desk::Service Center'  OR Queue = 'Help Desk::UNIX/Linux' ) AND 'CF.

Unknown macro: {Special Tag}

' NOT LIKE 'Stellar'

Business

 Status = 'resolved'  and Resolved < '6/15/2009'  and Resolved > '6/8/2009'  and Queue = 'Help Desk::Business Help'

Athena

 Status = 'resolved'  AND Resolved < '6/15/2009'  AND Resolved > '6/8/2009'  AND ( Queue = 'Help Desk::Athena' )

Stellar

 Status = 'resolved'  AND Resolved < '6/15/2009'  AND Resolved > '6/8/2009'  AND Created > '1/1/2009'  AND ( 'CF.Help Desk::Call Center.

' LIKE 'Stellar'  OR Queue = 'Edtech::Stellar'  OR Queue = 'Help Desk::Stellar' )

Etc

 Status = 'resolved'  AND Resolved < '6/15/2009'  AND Resolved > '6/8/2009'  AND Created > '6/8/2008'  AND ( Queue = 'TNIS::Trouble Calls'  OR Queue = 'TNIS::Inbox'  OR Queue = 'TNIS::Installs'  OR Queue = 'Network::Requests'  OR Queue = 'RCC::BriggsField'  OR Queue = 'RCC::EastCampus'  OR Queue = 'RCC::MassAve'  OR Queue = 'RCC::NorthWest'  OR Queue = 'RCC::WestCampus'  OR Queue = 'Telecom::Telephone Help'  OR Queue = 'Software::Mobile Devices'  OR Queue = 'SAIS::SS Support'  OR Queue = 'Help Desk::SIP'  OR 'CF.

Unknown macro: {Problem Type}

' IS NOT 'NULL' )

  • No labels