The Developer Services and Platform Support team performs much of the enterprise-application management for ISDA. Our Integration Coordination Manual provides all of our current policies, procedures, and best practices for ISDA in this area. The latest draft of the full manual is here.
Summary of Procedures
Getting Help and Support
When in doubt, email isda-support@mit.edu to find out where to get assistance for any ISDA service.
If you know that you specifically need DSPS's support for system integration or production issues, please email map-support@mit.edu.
Process and Control
DSPS supports a standard set of web application-server builds and these provide the platform underneath many of ISDA's enterprise-web applications. We can provide consulting on the best way to install and manage these kinds of of technologies to best leverage IS&T's hosting services. Our manual provides many of the practices we use to standardize and support our own systems.
ISDA's management team holds frequent Pipeline meetings by which we plan the continuous improvement of ISDA's products and the underlying application-server platforms.
Configuration Management
Our current roadmap includes a move toward full-virtualization based on IS&T virtualized hosting service. Our application builds are designed to run on those systems.
We advocate a four-tiered release process through development, test, staging, and production builds of any given product. Our process includes hand-off stages that work knowledge transfer into the release process.
Source Control
DSPS participates in the support of svn.mit.edu, IS&T's source-code repository. Our release process includes guidelines for tagging and branching code to delineate last-known-good builds of software.