Ref statistics sub-group, add 3 citations here by 10/8! Include summaries or highlights, if you can!
http://oedb.org/blogs/ilibrarian/2007/reference-statistics-with-zoho-creator/: 
; A librarian tried out an online database application to create a way to keep track of ref stats. It took her 20 minutes to create, and it seems to have lots of features. Worth reading this simple blog entry. (LRH)
Ideas for search terms: sample statistics, reference statistics, metrics, circulation statistics,
Places to look: RUSA,
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To do:
- Do lit review by 10/8.
- Find out what stats are required by ARL and Steve.
- Find existing method for collecting stats.
- Think about how we'll use these stats. For scheduling & staffing levels.
- Think about what we want to know: amount of questions at desk and away from desk, as well as when they're being asked. Transactions vs. # of questions. How long they take.