Thalia Release Customer Release Communication:
Thalia Insight is the name of the Email sent out to Thalia customers before and after each new release. Its purpose is to warn customers of an upcoming release , and to announce the success (or not) of a new release. Each new release changes the functionality , and sometimes the look of Thalia. Releasing without warning customers creates unpleasant surprise for themsurprises.
Purpose of the Release Communication:
...
- One week ahead of the expected release.
- One day (24 hours) ahead of the expected release.
- One day (24 hours) after the release (AFTER the team determines that the release passes a has passed the smoke test).
Example:
------ Original Message -------
Subject: Thalia Insight: September 22, 2008
Date: Mon, 22 Sep 2008 16:35:34 -0400
From: Cassandra Boell <boell@mit.edu>
To: Thalai-info@mit.edu
...