Page History

<ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="992f3f196b18c7a1-4dec75f1-410b4327-b91e9df9-3e56f3f8208630bbe6c60a2d"><ac:plain-text-body><![CDATA[

1

• Wiki Markup

  *\[Learnability: Different Conceptual Model\]*&nbsp; \\]]></ac:plain-text-body></ac:structured-macro> When the user first attempted to find Zoey in their contacts, they attempted to type in the search bar rather than going to the friends icon.&nbsp; \\ <ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="50925ce7b5f1ab02-9ed5a4b2-45b94f78-9dd5b05e-00c32b01d1cc8af94f03edc8"><ac:plain-text-body><![CDATA[\\

• Wiki Markup

  *\[Efficiency\]*&nbsp; \\]]></ac:plain-text-body></ac:structured-macro> Consider implementing a bulk add, there are currently a lot of steps per friend request which will make adding a lot of people annoying. \\ \\ <ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="2356a9acd031227d-df3ea875-474a4c79-9671a5d1-a30e4174250feebf8e3cf6a7"><ac:plain-text-body><![CDATA[* *\[Learnability: Lack of Affordance\]* \\]]></ac:plain-text-body></ac:structured-macro> The buttons look grayed out and are hard to notice. \\ \\ <ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="f2ce78a1f890db24-787cfee6-4fef4a03-8a4981a4-b98983db744eb4a05ebc44c1"><ac:plain-text-body><![CDATA[* *\[Learnability: Information Scent, Feedback\]* \\]]></ac:plain-text-body></ac:structured-macro> User would like a way to confirm the person, some way of identifying that the result in the friend search was the correct person. &nbsp;At the time the user had typed and the single result was Zoey. \\  <ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="3b0128f3965e78ff-ae488cd2-47594b93-93499441-e5a4a05da77b79839548daea"><ac:plain-text-body><![CDATA[* *\[Learnability: Lack of Affordance\]* \\]]></ac:plain-text-body></ac:structured-macro> When the user clicked the “Show On Map” button on Zoey’s profile, they were unsure whether this represented Zoey’s current location or her office. &nbsp;Suggested renaming the button to something like “Where is Zoey?” &nbsp; \\ \\ <ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="979dfdf3a118ccb4-48557e01-4b824088-a33eb305-32dfc9bba09a81b4977d8adc"><ac:plain-text-body><![CDATA[* *\[Learnability: Lacking Internal Consistency,* \\]]></ac:plain-text-body></ac:structured-macro> *&nbsp;Safety: Non-reversible action\]* \\ <ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="edb8a5b14fb3601d-d784842b-4f624687-9a7097d7-efa7fea56869ec9526b5d18e"><ac:plain-text-body><![CDATA[User tapped on the dot representing Zoey’s location and her info came up. &nbsp;When he pressed back it returned to the home page. &nbsp;The user expected it to return to the map with Zoey on it.

• Wiki Markup

  *\[Learnability: Different Conceptual Model\]* \\]]></ac:plain-text-body></ac:structured-macro> The user clicked on the friends icon, figuring they would be able to contact them through there. \\ \\ <ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="95d3ecd1a356b226-61e2a9e9-43984b6a-9d03b81c-6b14c7f61cdd4407b652d07f"><ac:plain-text-body><![CDATA[* *\[Learnability: Different Conceptual Model, External Consistency\]* \\]]></ac:plain-text-body></ac:structured-macro> The user was uncomfortable with a calendar for impromptu meetings since they felt that a calendar event wasn’t needed for an event in 30 minutes. \\ \\ <ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="74e34ca6ed68cd7b-41301f4a-46664138-815a9387-957e7c8890c95b023a120670"><ac:plain-text-body><![CDATA[* *\[Efficiency\]* \\]]></ac:plain-text-body></ac:structured-macro> Felt that there was a lot to type in the event information screen. &nbsp;Decided to skip putting a title to the event. \\ \\ <ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="9451b9dff040f7d4-314274a7-4ca04336-961caa91-8d2a45508b6cb8726ead5c6e"><ac:plain-text-body><![CDATA[* *\[Efficiency, Safety\]* \\]]></ac:plain-text-body></ac:structured-macro> Suggested an add and invite button when inviting people to an event. &nbsp;Eg: Was inviting Christine and Zoey to coffee when remembered they wanted to invite Miranda to coffee as well but had forgotten to add her. &nbsp;Would have to back out of this menu, step through the process of adding Miranda as a friend, then recreate the event. \\ \\ <ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="a483788c97d0fb91-2e7d6ecd-4aa64a71-ba88b605-43943bdd62558364de114ea1"><ac:plain-text-body><![CDATA[* *\[Learnability: External Consistency\]* \\]]></ac:plain-text-body></ac:structured-macro> After inviting people to the event and returning to the create event page, the invited field said “3”. &nbsp;User was confused as to what this meant. &nbsp;Was this three people including the user as well or were there three other people invited. &nbsp;Suggested Facebook style listing: list a few guests by name then say “and X others”. \\ \\ <ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="869745d5386b7d77-b864d2ae-42a84cac-a1309718-50f7555f8d6a2dce86d9f6bc"><ac:plain-text-body><![CDATA[* *\[*Learnability, Efficiency*\]\* \\]]></ac:plain-text-body></ac:structured-macro> Why is there a time zone? &nbsp; \\ \\ <ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="bb2cc0eaf98a3ebc-41c4eee8-4360407c-82bc84b6-0f6f429e0e034389753f18e3"><ac:plain-text-body><![CDATA[* *\[Efficiency\]* \\]]></ac:plain-text-body></ac:structured-macro> Wondered what the purpose of end time was for an event like coffee. &nbsp;Use of end time will depend on what we expect people to do on the app. \\ \\ <ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="26cfa5733a16b1b2-a368dfd8-46f14325-b6a789bf-a7fcfe7b111442fa37a6d838"><ac:plain-text-body><![CDATA[* *\[Safety, Efficiency\]* \\]]></ac:plain-text-body></ac:structured-macro> At the time, the confirm location popup covered the map. &nbsp;Suggested this was bad as the user could no longer see the map. &nbsp;If they looked away for a second they no longer knew the location of the event. &nbsp;Proceeded to tap back to examine the location. &nbsp;Location was deleted when he merely wanted to double check it.

 User was not presented this task.

User was not presented this task.

• Would like to see the current location of people.
• Are the routes drawn by the map accurate?  This could be incorrect depending on when the last time the person was tracked, whether they had signal, or if there phone was on.

<ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="16fe81e83750b5fc-731e7aa9-4dda48fb-9a749f23-974a844736ff4d2a12d8314d"><ac:plain-text-body><![CDATA[

2

• Wiki Markup
  *\[Learnability: Bad Affordances\]*&nbsp; \\]]></ac:plain-text-body></ac:structured-macro> <ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="ac33f552b3e2e33a-7828a060-4b2a4ac8-b82b99a4-84b98e9b9d7120661df93089"><ac:plain-text-body><![CDATA[Was distracted by the other buttons other that the Friend List icon.

• Wiki Markup

  *\[Learnability: Internal & External Consistency\]*&nbsp; \\]]></ac:plain-text-body></ac:structured-macro> Would like consistency when searching for friends. Can you type their name? User name? &nbsp;Consistency in the results. &nbsp;Does the name come up or user name? \\ <ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="ead809d95774f0e3-14c63f96-43334921-9f2aa19e-8d5c07734fe333d15d1f27ac"><ac:plain-text-body><![CDATA[\\

• Wiki Markup

  *\[Learnability: Bad Affordances\]*&nbsp; \\]]></ac:plain-text-body></ac:structured-macro> Original bright buttons on top bar did nothing. <ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="d156be09e584c309-63ef0a06-449d4628-93318f90-8f1cacd25fc2d5fe1f6fc4f1"><ac:plain-text-body><![CDATA[* *\[Learnability, Efficiency\]*&nbsp; \\]]></ac:plain-text-body></ac:structured-macro> The pins on the map should say who that pin represents. \\

User was not presented this task.

User was not presented this task.

• Consistency.  What is the user looking?  I.e the name issue
• Maybe list name and user name in search, highlighting what matches the users input.  I.e if the user types in Rob, result shows Rob Miller rcm, where rcm is his username and Rob is highlighted.
• The icons look grayed out.
• Consistency.  Some menus had back buttons while others did not.
• Not sure of the purpose of the search bar.  In the home map, is it to find a person or location.
  

<ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="7f280e667193d268-05489c36-4ed94c98-8d1ca629-5df1763b0a3692a1bc3313d6"><ac:plain-text-body><![CDATA[

3

• Wiki Markup
  *\[Learnability: Affordances\]*&nbsp; \\]]></ac:plain-text-body></ac:structured-macro> <ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="700ca776b0fb0502-e7bc10e2-4ede49f1-b801b11f-7ce2d380bcff8fd708f68a01"><ac:plain-text-body><![CDATA[Did not exhibit difficulty in locating the Friend List icon, and picked it correctly on the first try.

• Wiki Markup

  *\[Learnability: Different Conceptual Model\]*&nbsp; \\]]></ac:plain-text-body></ac:structured-macro> <ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="47e59ad81446013f-ee5a8397-4dd84fd7-94f3bf6b-d030d4e11916c3b80bb1fa85"><ac:plain-text-body><![CDATA[The user first checked the location of their friends before creating an event, otherwise the tasks were performed as expected with little comment. \\

• Wiki Markup
  *\[Learnability: Information Scent\]*&nbsp; \\]]></ac:plain-text-body></ac:structured-macro> <ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="db43929a0504acba-919814bf-4b174e39-8359972f-07bb9f7d87b564e3458ef6fe"><ac:plain-text-body><![CDATA[User indicated that the menu for "Creating an Event" looked complicated.

• Wiki Markup
  *\[Learnability: Internal Consistency\]*&nbsp; \\]]></ac:plain-text-body></ac:structured-macro> Expressed surprise that after pressing "RSVP", that a confirmation dialog asking whether the user wanted to "Accept", "Reject" or "Propose Change".

User was not presented this task.

• The system is pretty intuitive
• Occasionally there were a few extra clicks, such as the confirmation boxes
  

<ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="bba70be1ce6f4fe0-5fb1353d-48e7423c-be2ca787-f51f9430e327c3f99aaf3bcd"><ac:plain-text-body><![CDATA[

1

• Wiki Markup
  *\[Learnability: Affordances\]* \\]]></ac:plain-text-body></ac:structured-macro> <ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="5c32929543d37521-f4eb997a-43a34387-a5c59043-89575b41ecdc8be0797c71ab"><ac:plain-text-body><![CDATA[User did not exhibit difficulty in locating the Friend list Button. Picked it out correctly on the first try.

• Wiki Markup

  *\[Learnability: Misleading Affordance\]* \\]]></ac:plain-text-body></ac:structured-macro> It looks like you can edit the users profile information. \\ \\ <ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="9d39f5350e67f8d0-85f8448b-4df349c6-95b385a8-362ceec11efdcc5069d4e3e0"><ac:plain-text-body><![CDATA[* *\[Learnability: Lack of Feedback\]* \\]]></ac:plain-text-body></ac:structured-macro> <ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="f2d9d1c7bd50dbfa-cb146c2a-44064b6d-bafa8ed7-b087744a01af41bfdb539ff4"><ac:plain-text-body><![CDATA[After the request to Zoey was sent, the user expected the app to return to the friends list showing he had sent an invite to Zoey rather than returning to the home page.

• Wiki Markup

  *\[Learnability: Misleading Affordance\]* \\]]></ac:plain-text-body></ac:structured-macro> The notifications button looks like a messenging button. \\ \\ <ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="2c33cd11f27495ea-0695fc59-437149b3-b5c99508-34961a2a5f729f88f91abf1a"><ac:plain-text-body><![CDATA[* *\[Efficiency\]* \\]]></ac:plain-text-body></ac:structured-macro> If you have this information of your friends, why not just text them to meet up? \\ \\ <ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="59915d7bfdfe7fce-b17dda26-4dfd4730-a325832a-e04a2e5f8735c6ae302fe58c"><ac:plain-text-body><![CDATA[* *\[Efficiency\]* \\]]></ac:plain-text-body></ac:structured-macro> Liked the drop down windows for friends, events, and notifications. \\ \\ <ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="34eebe8c18a6ebfb-8c42a185-4110477f-affe9fd1-ef7ddacc1ed1d7a3bae2d604"><ac:plain-text-body><![CDATA[* *\[Learnability: Confusing the User\]* \\]]></ac:plain-text-body></ac:structured-macro> Thought there were too many fields in the create event page. \\ \\ <ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="ff1b079bfb644f3d-71f9021a-4c884d92-91209dc1-33f9245746de59515f022102"><ac:plain-text-body><![CDATA[* *\[Learnability: Unclear Affordance\]* \\]]></ac:plain-text-body></ac:structured-macro> The user took a while to notice the check boxes in the invite friends page. \\ \\ <ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="6dedfd71facc56e0-baae9425-4de34f96-b7339f0c-4de13aefb16eab1bb7360dc5"><ac:plain-text-body><![CDATA[* *\[Learnability: Unclear Affordance\]* \\]]></ac:plain-text-body></ac:structured-macro> User was unaware how to get the time wheel off the screen. \\ \\ <ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="607ca9a6acb00960-cc2a25e8-4e004668-ba2eb3b6-2f6dbf33ad9431dd52860aac"><ac:plain-text-body><![CDATA[* *\[Learnability: Lack of Affordance, Different Conceptual Model\]* \\]]></ac:plain-text-body></ac:structured-macro> User would like to change the name of a location. When they clicked building 26, they wanted to change it to something that conveyed more information such as 26-204. \\ \\ <ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="50e77c269604b0a9-f3dff3b9-4b074519-b3a2abe2-5eb8b62119edd0fd64a8665d"><ac:plain-text-body><![CDATA[* *\[Learnability: Lack of Feedback\]* \\]]></ac:plain-text-body></ac:structured-macro> <ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="d05f88e1768891cf-36ca11dd-4daa40a9-b49aab20-d6e1d308795b0e857868b40e"><ac:plain-text-body><![CDATA[Would like a pop up notification that fades away informing them that the invite was sent.

• Wiki Markup
  *\[Safety\]* \\]]></ac:plain-text-body></ac:structured-macro> Having an “Accept Without Changes” button seems error prone when changes are made.

User was not presented this task.

• User liked the idea of being able to visualize the locations of his friends when creating the event.

<ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="00538b1aa3edc31a-9cf7b447-496b4f8f-84e3aee0-235758ce494340ccdb51e180"><ac:plain-text-body><![CDATA[

2

• Wiki Markup
  *\[Learnability: Affordances\]* \\]]></ac:plain-text-body></ac:structured-macro> <ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="5e99f76e335006ab-8f611db2-417e4631-b2938c83-9f0f11762b55d8aedb5a71ce"><ac:plain-text-body><![CDATA[User did not exhibit difficulty in locating the Friend list Icon. Picked it out correctly on the first try.

• Wiki Markup
  *\[Efficiency, Learnability: Lack of Feedback\]* \\]]></ac:plain-text-body></ac:structured-macro> <ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="735b85f2d963ffc4-387944ab-41ac40d8-855d9040-c603b5956417da30e1c6952f"><ac:plain-text-body><![CDATA[After sending the friend invite, the user would go to friends to see some confirmation that the invite was sent.

• Wiki Markup

  *\[Learnability: Unclear Affordance\]* \\]]></ac:plain-text-body></ac:structured-macro> Unsure how to get the time wheel off the screen. \\ \\ <ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="4c05c84d809e3d00-9befc3fb-475542b7-8fb08a0b-b77c09c96df574305b642941"><ac:plain-text-body><![CDATA[* *\[Learnability: Confusing the User\]* \\]]></ac:plain-text-body></ac:structured-macro> Didn’t see much need in an end time.

User was not presented this task.

• Clicked and dragged event pin rather than clicking on a new location.

• Liked the lines connecting the people to the locations
• It was not obvious that event proposals could be changed, only knew because it was a task.
• Was not obvious that you could click the map to change the event location.
• A “Propose Change” button might make it more obvious that you can change the details of the event.

<ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="92a201df6bef9add-6925ee6f-4ae44de0-b55293d0-3448daad601c7e91f8d4f67b"><ac:plain-text-body><![CDATA[

3

• Wiki Markup
  *\[Learnability: Affordances\]* \\]]></ac:plain-text-body></ac:structured-macro> <ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="4b9f2b00433513ea-b337f697-4ae0455f-8d39a9e5-b532e52e88ca20e5ef0561a8"><ac:plain-text-body><![CDATA[User did not exhibit difficulty in locating the Friend list Icon. Picked it out correctly on the first try.

• Wiki Markup
  *\[Safety\]* \\]]></ac:plain-text-body></ac:structured-macro> <ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="f9c9c77f390e097e-1f583fc1-4b9e4c5a-8fcfaaa7-2c11ff7c8ab12488d4f3a008"><ac:plain-text-body><![CDATA[User didn’t bother to read Zoey’s profile.

• Wiki Markup

  *\[Learnability: Confusing the User\]* \\]]></ac:plain-text-body></ac:structured-macro> Don’t need to have a time zone in the event page. \\ \\ <ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="62666eb7d6bdc8a6-e12b0d9d-414b42bf-8c51868a-b8826004353eae3207e4263f"><ac:plain-text-body><![CDATA[* *\[Learnability: Confusing the User\]* \\]]></ac:plain-text-body></ac:structured-macro> Need accurate text for the search bar on map, at the time it said to search for friend location. \\ \\ <ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="6dbd2defdd2c3bb8-682ff635-4ac3405c-89aab315-547f9090653b74f48d6babf2"><ac:plain-text-body><![CDATA[* *\[Learnability: Lacking Affordances\]* \\]]></ac:plain-text-body></ac:structured-macro> <ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="5a04a867232a86f5-d91ac78b-45b04696-a0c1ae31-47243c0e208fc0e76840c3d9"><ac:plain-text-body><![CDATA[Can it show the distance of the people from the event?

User was not presented this task.

• Wiki Markup

  *\[Learnability: Unclear Affordances\]* \\]]></ac:plain-text-body></ac:structured-macro> Couldn’t tell that you can change the event location by clicking the map. &nbsp;Instead tried to click on the location field of the event notification. \\ \\ <ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="ab827d86aba6a0ce-c36b0324-40a0455e-a07aa423-50edaee7808c43dce0eaefd6"><ac:plain-text-body><![CDATA[* *\[Learnability: Unclear Affordances, Confusing the User\]* \\]]></ac:plain-text-body></ac:structured-macro> When the user got to the map to change the location they said that it didn’t seem like you could. &nbsp;Assumed you could drag and drop the location pin. \\

• Allow people to invite their friends to an event.  Possibly use open/closed meetings.
• When inviting friends to an event you could sort them by distance or by frequency of events you attend together.
• The app is somewhere between informal and full contact management. The right way to do things may not be easy.
• The tasks were intuitive but might want to reevaluate the tasks that we are aiming for so we can identify what we are missing or how to make the app better.
• The app could possibly suggest places to meet or store personal defaults.

Users no longer had problems identifying the top row of buttons as buttons they should be tapping on to launch sub-menus, indicating that they were providing better affordances as buttons. Users also were drawn to the search bar in order to identify if a friend was currently present in the Friend List. The idea that the search bar should be used to look for someone, and not simply check the Friend List . Some indicated that the users had a different conceptual model as to how the system should be used. Some wanted the menu icons to perhaps have text, or better information scent, to make them confident that they were going into the right menu. The icons used were generally recognized as "Friends", "Calendar" and "Conversation", indicating that there was some external consistency in their usage. As a result, most users learnt by doing/exploring.

Most users had no difficulty identifying the "+"-icon being the button that had to be used in order to begin adding a new friend. Their familiarity with the flow and usage of the menu indicated good +internal and external consistency.

While some users made use of the suggested locations for the meetings, some preferred to specify their own locations, and were unsure of whether the system would support their actions, indicating a lack of affordance, and confusing the user.

Users found the instructions on the menu useful in accomplishing their tasks. Some , though they did spend time reading it. We suspect that expert users will not experience the same lack of efficiency. Some were unsure about the behavior that would occur in order to propose a change to the event location, but were assured when they found the word "Propose" used. The "Revert Change" button being greyed out confused some users, and one user commented that changing it to "Undo" might be clearer, indicating a slight lack in external consistency, because we were not speaking the user's language.