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Additional work includes exploration of the Incident Management, Problem Management, and Asset Management modules to assess how well they meet our existing needs with an eye towards future implementation.

Vendor documentation:

• BMC Data Management Admin Guide.pdf
• Remedy User Guide.pdf
• Change_Management_Best_Practice_Process_Flows.pdf
• Good Practice ProductCatalog.xls

Project artifacts:

• Remedy Reporting Use Cases.doc

User documentation:

• Administration
• Approvals
• Changes
• Reports