Help Desk Ticket Aging
Veronica Dulong Rob Smyser contributes these numbers.
% Uptime | FY08 Q2 | FY08 Q3 | FY08 Q4 | FY09 Q1 | FY09 Q2 | FY09 Q3 | FY09 Q4 | FY10 Q1 | FY10 Q2 | FY10 Q3 |
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Descriptive Text
here keep a copy of the text that wants to be in the righthand column of the Drupal page
A writeup of how we get to these numbers is elsewhere in wikis, at https://wikis-mit-edu.ezproxyberklee.flo.org/confluence/display/CSSHQ/Aging+Tickets