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As an initial effort for FY2006,. IS&T developed a public-facing measures site at http://web.mit.edu.ezproxyberklee.flo.org/ist/about/measures. It has been sustained on a quarterly basis since then.
Beginning in March 2007, the dashboards used as the Voice of the Process within IS&T Support teams will be are posted here (they were emailed around before).
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- See Carnegie Mellon Software Engineering Institute Measures Taxonomy.
- IS&T Measures wiki from 2006 - it has much of our prior planning in it.
- Other University equivalent client-facing metrics page.
- Stanford -- http://www.stanford.edu/services/itmetrics/
- Utah -- http://www.it.utah.edu/services/helpDesk/metrics.html
- Georgia has more of a framework than actual pages I can see, but it's good stuff -- http://www.eits.uga.edu/page.php?l=2&c=PLAN
- Notre Dame -- http://www.nd.edu/~ndoit/about/itmetrics/index.shtml
- American University -- http://www.american.edu/technology/sites/helpdesk/section.cfm?id=271
- Emory University -- http://it.emory.edu/showdoc.cfm?docid=7609
- Case Western -- have 50 measures available to community. See http://www.case.edu/cgi-bin/dashboard/graph
IS&T Measures
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