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- http://oedb.org/blogs/ilibrarian/2007/reference-statistics-with-zoho-creator/; A librarian tried out an online database application to create a way to keep track of ref stats. It took her 20 minutes to create, and it seems to have lots of features. Worth reading this simple blog entry. (LRH)
- http://www.bibliotechweb.com/archives/2005/10/27/reference-statistics/ Older article (2005) about using Excel and Macros to create a simple input form that also adds a time stamp and can do sums. (LRH)
- Collecting Virtual Reference Statistics with an IM Chat-Bot: A perennial problem in libraries is capturing accurate statistics. This article addresses this problem with the creative use of Web 2.0 tools: Meebo and AOL Instant Messenger. It describes the development and implementation of an instant messaging "stat-bot" that prompts staff to record virtual reference statistics via IM. Step-by-step guidelines and the perl script are provided. http://journal.code4lib.org/articles/85 (LRH)
- A Correlation Method for Collecting Reference Statistics (from College & Research Libraries, 1999, v.60, no.1) Summary to come... (Remlee)
- Reference Use Statistics: Statistical Sampling Method Works (p.45-57; from Southeastern Librarian) (Remlee)
Places to look: RUSA's Measuring and Assessing Reference Services and Resources: A Guide
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