Update on technology choices

Feedback from Web Services

  • reviewed the following:
    • status of the Service Catalog RFP: still in Q&A with vendors, final award TBD
    • feedback from senior staff on Service Catalog/web site current taxonomy: limited feedback received and incorporated
    • Portfolio definitions: category, Service and solution
    • draft Portfolio entry as illustration of taxonomy and definitions referenced above
    • Service Catalog would like to consume information from Portfolio:
      • create view (flag) customer facing Services and solutions in Portfolio OR run query for same
    • Portfolio technology options based on requirements document
      • drupal as most desirable option to implement the Portfolio?
        • Web Services would not be able to build this with current resources
          • looking at about 6 month window before this work could start
        • do we need architect to help with workflow?
        • if we build it prior to Web Services offering, then we would be responsible for ongoing maintenance and support
        • DCAD may be possibility
          • would need to explore with Jeff if he has expertise to build and maintain
      • what about SharePoint as an option?
        • we know this is on the horizon, but no resources currently available
        • new technology for IS&T
        • no relational database
        • unclear as to what the support model would be
      • what about an Oracle database with a front end (form)?
        • Web Services could build in 3-4 months
        • would also need DM resource to create physical data model
        • would need strong tech lead
        • custom solution we would like to avoid
      • is Remedy or future ITS a possibility?
        • this would completely change our project tie line

Feedback from Marilyn

  • we should consider hiring 3rd party vendor or consultant to build in drupal
    • would need business case and budget request for consideration

Agenda for sponsor meeting 3/7

  • technology options
    • use IS&T Website templates, copy to new instance, and populate
      • need access controls (IS&T only)
    • set up a multi site drupal instance with DM (RAFT On Line Help)
      • needs support model
    • consider Remedy demo for Service Portfolio module

Feedback loop for library of procedures

  • in general, we need to formalize process to capture change requests and responses
  • we need to move procedures to functional place: Hermes
  • need to help staff interact with these procedures (change management)
  • urgent response procedure Problem-Response Playbook
    • is it actually policy?
    • move to Hermes so folks can comment
      • review by release-core
      • provide answers and articles for staff based on feedback
  • product release checklist DRAFT Release Checklists
    • move to Hermes so folks can comment
      • review by release-core
      • provide answers and articles for staff based on feedback
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