Iteration I

Task I Observations

Task II Observations

Task III Observations

Iteration II

Task I Observations

Task II Observations

Task III Observations

Observations from Scenario 1:

• Subject is unsure about how to begin. (because of paper)
• Subject did not notice the download button (because of piece of paper related to email?

Observations from Scenario 2:

• Subject asks about phone interface, not so obvious it was Subject's calendar.
• Subject didn't notice the Yes/No slider (not drawn well); thought it would perform an action

Observations from Scenario 3:

• Subject didn't notice the link in the email (was not underlined)
• Subject did not know the purpose of the admin page (describe it in an email)
• User wants a complaint link...