Prototype Pictures:
Briefing:
Fix.it purpose:
- MIT House Managers and mechanics have to coordinate to complete house repairs.
- Currently:
- House Managers get bombarded with emails requesting house repairs.
- House Managers then delegate those requests to mechanics via phone or walkie-talkie.
- House Managers coordinate repair job progress via phone or walkie-talkie.
- All repair job progress is managed in their head/makeshift record books.
- Fix.it is a web application that speeds up this repair process by being a centralized, organized hub for House Managers to identify/prioritize important repair jobs, delegate them to mechanics, and then monitor repair job progress.
User Test scenario background:
- For this user test, you are the House Manager of McCormick Hall. You’ve just arrived to work, and you open up Fix.it to begin working on house repairs.
Scenario Task:
- Locate the date, time, and location of the most recently completed repair job.
- View more information about the McCormick light bulb repair job.
- Star the McCormick light bulb repair job.
- Assign the light bulb repair job to Jenks Jenkinson the house mechanic.
- View any new notifications and read them.
- Look up contact information for Home Depot in order to place an order for light bulbs.
- Make a non-urgent note on the light bulb repair job indicating that supplies have been ordered and will be available Wednesday afternoon.
Key Observations:
Prototype Iterations:
Key Issue Addressed |
Iteration #1 |
Iteration #2 |
|---|---|---|
1. Users felt bombarded with information when they first looked at the website. |
|
|
2. Users did not understand the connection between the middle and right panels. |
|
|
3. Users had difficulties finding how to mark a task as important. |
|
|
4. Users wanted to use the tabs on the left. |
|
|