Prototype Pictures:

Briefing:

Fix.it purpose:

- MIT House Managers and mechanics have to coordinate to complete house repairs.

- Currently:

- House Managers get bombarded with emails requesting house repairs.

- House Managers then delegate those requests to mechanics via phone or walkie-talkie.

- House Managers coordinate repair job progress via phone or walkie-talkie.

- All repair job progress is managed in their head/makeshift record books.

- Fix.it is a web application that speeds up this repair process by being a centralized, organized hub for House Managers to identify/prioritize important repair jobs, delegate them to mechanics, and then monitor repair job progress.
User Test scenario background:

- For this user test, you are the House Manager of McCormick Hall. You’ve just arrived to work, and you open up Fix.it to begin working on house repairs.

Scenario Task:

Locate the date, time, and location of the most recently completed repair job.* View more information about the McCormick light bulb repair job.

• Star the McCormick light bulb repair job.
• Assign the light bulb repair job to Jenks Jenkinson the house mechanic.
• View any new notifications and read them.
• Look up contact information for Home Depot in order to place an order for light bubls.
• Make a non-urgent note on the light bulb repair job indicating that supplies have been ordered and will be available Wednesday afternoon.

Key Observations: 

Prototype Iterations: