This is the home page for the Fall 2012 ITSM Tool Evaluation effort.
ITSM Tool Evaluation FY2013.pdf
ITSM Tool Evaluation Matrix.xlsx
Milestones:
- 8/29: BMC Remedy OnDemand and RemedyForce overview
- 9/21: BMC Remedy OnDemand and RemedyForce Use Case Demos
- 9/27: Sponsor Meeting
- 9/28: Gartner Consult On 3rd Party CMDB Viewers
- 10/1: Northeastern Demo Of ServiceNow Implementation
- 10/9: ServiceNow Overview
- 10/15: ServiceNow Use Case Demos
- 10/18: Round Up Session
- 10/22: Gartner Consult On 3rd Party Request Management Front Ends
- 10/22: Final Round Up Session
- 10/29: Sponsor Meeting
- 10/31: Final Recommendation