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Welcome to the IS&T Faculty and Student Experience

This is the wiki site for the Faculty and Student Experience group in Information Services & Technology's Client Support Services. Please note that some of the pages on this site may have access restrictions applied to them. Where possible links to those pages are identified with the (warning) icon.

News

You can now link to the FSX wiki through http://ist.mit.edu.ezproxyberklee.flo.org/about/org/fsx. This is the preferred URL to use for bookmarks or if you're giving out a link, because it will continue to work if any part of our team's site moves to the IS&T web site. FSX-ers: this is the link to put in your sigs and on cards if you want to give out the team web site.

If you are looking for IT service information, support, software, and other technology resources related to teaching or IT in general, be sure to check out:

What we do

  • Enhance technology support for Faculty and Students by:
    • Serving as an escalation point for Faculty & Student issues that cannot be resolved by the Service Desk or Departmental Services
    • Delivering targeted services and projects in key areas such as emerging technology support, academic application support, and student computing environments
  • Maintain receptivity to leading-edge IT knowledge embedded in MIT's academic community; leverage where appropriate
  • Stewardship of MIT's academic and residential student computing environment

How we do it

  • Partner with Faculty, Students, and DLCs to develop and deliver enhanced services and support; work with teams in IS&T to integrate support and develop core services to meet common needs of MIT's academic community
  • Engage with and build expertise in leading edge IT knowledge embedded in MIT's academic community; coordinate assessment and adoption between the academic community and the appropriate team within IS&T or elsewhere within MIT
  • Coordinate and partner with activities emanating from student- and educational-technology groups across MIT, such as the Libraries, DUE/OEIT, ISTAB, SIPB, the UA, the GSC, OCW, DSL; maintain ACCORD relationship
  • Aggregate current activities, strategic planning, and assessment activities related to Athena, and MIT's future academic computing environments

Quick contact info

Contact the team

 

Contact the manager

Name

Faculty and Student Experience

 

Name

Oliver Thomas

Email

ist-fsx@mit.edu

 

Email

othomas@mit.edu

 

 

 

Phone

+1 617 253 9682

 

 

 

Mobile

+1 617 835 9682

For detailed contact information including trouble ticket submission, appointments, and office hours please see Contact the Faculty and Student Experience.

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