August 16, 2012
Reviewed and prioritized New Products Requests
August 30, 2012
Finalized use cases for ITSM Tool Evaluation: ITSM Tool Evaluation User Stories.docx
September 13, 2012
Reviewed the following:
- New Product Request status
- ITSM Tool Evaluation project structure
- 3rd party applications for Service Request
September 27, 2012
October 10, 2012
Reviewed the following:
- new service request queue in RT
- service transition checklist: Service Readiness Checklist FY2012.doc** Pat and Dave will work on November/December
- license T&C for software acquisition and renewal
- Pat will get sample licenses and add attachments to the service portfolio prototype
- Steve and Dave will work on language in October/November
- rationalize the VSLS product portfolio
- Steve will kick this off in January
October 24, 2012
- Marilyn and Rita introduced to RT service request queue
- validate family, service and offerings from Portfolio Prototype with RT (Chris) and Remedy (Pat)
- Drupal Cloud as pilot for service transition
- need update from Steve on virtualization clause for Ts&Cs
November 8, 2012
- review outline for ITSM tool implementation vendor proposals
- review and prioritize new product requests
- update of service request queue
- virtualization clause for Ts&Cs draft for December/January
- vendor contacts overdue (Finance)
- Pat followed up with Paul and Allen 11/7
- Pat will meet with them again 12/5
- licensing "red flag" language due from Finance end November
- Pipeline list as page in KB
- can publish as email
- include last week completed in internal email
- discussion regarding community facing webpage for Pipeline
- ITSM tool as vehicle
- improve how we deploy and convey information
- how do we connect to 3Down?
- any interest in sponsoring fix to 3Down feed to IS&T Website?
- 3Down as it stands may not be priority
- ITSM tool could be replacement
- need new process
- Garry will look into (as of January 2013)
December 2012
Release Core did not meet in person as all meeting time was dedicated to the ITSM Project.
January 22, 2013
- schedule meeting with Finance (Pat):
- migrating data from FM DB to portfolio prototype
- Dave and Steve to check drupal content types for correct relationships prior to any migration
- review renewal cycle
- prioritize renewals
- virtualization Ts&Cs
- meet with VPF Procurement
- migrating data from FM DB to portfolio prototype
- add Service Release Checklist to KB Library of Procedures (Pat)
- possible pilot review with Frank Q and/or Bill K?
- review latest version of Product Release Checklist (Dave)
- Endnote not a priority - see VSLS wiki: New Products - Unreviewed and requiring prioritization.
February 14, 2013
- renewal status
- SPSS underway - Procurement in negotiations with IBM
- new products to be reviewed
- Endnote info passed along to FSX
- need ChemBioDraw update
- Adobe Cloud financial analysis underway
- Qualtrics request now with Data Management (waiting for information from Sloan)
- Intuit Quickbase being licensed by Office of Major Agreement
- Pat will start a ticket in RT IST:: Service Requests
- Pat will enter into the IS&T Service Portfolio
- Dave will debrief DCAD as to service being on line (will evolve over time) and how this can be an option for their FM customers
- license red flag language with OGC
- Pat has had initial contact with OGC and left message for Brad Abruzzi
- BMC proposal feedback (Remedy 8 prototype)
- conference call tomorrow at 1:30 with vendor
- FM DB migration to IS&T Service Portfolio - Dave will continue to work with Steve on this
- renewal date field needs to be added to CI Software
- need ability to export view to excel (new module)
- need to do drupal updates
- Pat has started populating the Portfolio prototype with licensing attachments
February 27, 2013
- renewal status(Allen Wallace in attendance)
- SPSS in process with Procurement
- ChemBioDraw in steady state
- VSLS will prioritize renewals on 3/6 and get list to Allen
- product coordinators now responsible for renewals
- Finance will collect, maintain and report out on data
- VSLS and Finance are resource for getting coordinators help they need
- new request status
- Qualtrics request now with Data Management: Mary Weisse has stakeholder contact information
- license red flag language with OGC
- Brad Abruzzi working with Central Procurment and will bring IS&T into the loop for regular Friday meetings
- Allen meeting with Procurement mid March
- Pat will reach out to Brad re: Steve, Dave and Allen for end March to discuss workflow and process
- BMC proposal feedback (Remedy 8 prototype)
- conference call today at 4:30 with vendor to finalize contract
- FM DB migration to IS&T Service Portfolio - Dave will continue to work with Steve on this
- renewal date field needs to be added to CI Software (new module)
- need ability to export view to csv file (new module)
- need to do drupal updates (Dave is lead but Garry's team will do work)
- Pat has started populating the Portfolio prototype with licensing attachments but this will go ON HOLD as she transitions to new role
- Allen has offered Andrea Sullivan as data entry resource
- Pat will set training up with Andrea for end March
- transition everything from FM DB to IS&T Service Portfolio prototype by end June (target date)
- DCAD hosting agreement can remain in place as long as needed for FM DB
- Dave and Steve will set up meeting to validate data model with Pat in March
March 14, 2013
Canceled due to scheduling conflicts
March 28, 2013
VSLS prioritized renewals in March and gave list to Allen: [Contracts and Renewals FY13|^CS Contracts and Renewals FY13 - DCONLON EDIT[1].xlsx]
- renewal date field needs to be added to CI Software (new module) DONE
- need ability to export view to csv file (new module) DONE
- need to do drupal updates (Dave is lead but Garry's team will do work) DONE
- Pat has trained Andrea Sullivan and she has started populating the Portfolio prototype with licensing attachments
- Library of Procedures future work:
- IT Partners Policy
- Change Management in Remedy
- Incident Management in Remedy
- Knowledge Base articles
- using the KB for research
- authoring articles
- reviewing articles before publishing
April 11, 2013
- New product requests
- on hold for review until after year end renewal cycle (July)
- IS&T Service Portfolio
- emails not functioning (Dave)
- web links not functioning (Dave)
- teams as new content type (Dave)
- Pat will populate the team list once created
- review Remedy prototype list of resources/stakeholders at next ITSM Steering Committee meeting 4/17