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Scenario

Chapter 1: Reading

Bob is a software engineer working at a well-established software company. His social network includes his friends from college, family and co-workers. He is really into the "latest and greatest" technology products, and has been reading everything on the web about the upcoming iPad release. He currently has an iphone, which he uses primarily when he's not at work or front of his home computer. He uses Google+ to stay in touch with friends and co-workers, and Facebook to stay in touch with his family and extended social network. He checks his email in Gmail at least once every couple of hours. He surfs Reddit, imgur and hackernews on his down-time at work. In addition, he's been following political news feeds to keep himself updated on the 2012 US presidential election. Currently he's at home, and he wants to check up on a bit of news and relax after a hard day's debugging. He's decided to give this new application Hubbub a try. He's just finished setting up Gmail, Facebook, Google+, hackernews, reddit, NYTimes and imgur in Hubbub. Now, he wants to start reading his news:

  1. Bob skims items in the list Hubbub provides, reading items that sound interesting to him
  2. He finds a long political article that might be good, but is too lazy to read it now and marks it as an item he wants to read later
  3. He finds a hilarious meme-related picture on imgur, and shares it on Facebook and marks it with a new "cool" category

Chapter 2: Filtering

While reading the items on his feed, Bob is bothered by a problem that has been annoying him for a while now. Now that he has started using Hubbub, he thinks he can fix it.

Bob really enjoys programming, and one of his hobbies is to work on side projects which he uploads to the Web using sites like Google Code and Github. He shares this interest with many of his colleagues. A common action among this group is to post your latest project on Google+ for comments and shares, and Bob keeps up with these postings so his friends will spread the word about his projects in return. Unfortunately, some of the people in this group also post content that Bob is not interested in. For instance, his coworker Bill also uses his Google+ account to publish a stream-of-consciousness narrative of the misadventures he has with his 3-month-old child (Bob is currently happily single). Even worse, these posts are +1'ed en masse by other parents, bringing them up higher in the Google+ news feed than the posts about Bill's side projects. Telling Google+ to show less of Bill isn't a good solution because it also suppresses the side project posts. Bob uses Hubbub's filtering feature on his colleagues to prioritize posts about side projects over those about less essential life details. He does this through the following steps:

  1. Notes a pattern in the posts that need to be filtered (here, the projects posts have links to websites, while the life details posts don't. Also, they usually mention Google Code or Github)
  2. Inputs the filter into the system, and Hubbub immediately applies it to the listed items so Bob can preview the results.
  3. Realizing that "contains a link", while better than no filter, still lets some noninteresting posts through, Bob updates the filter to allow only posts linking to the source code hosting websites that his friends use.
  4. Reads the newly filtered content, and concludes that it is a valid filter that expresses what he wants.
  5. Saves the filter.
  6. In the future, Bob applies the filter whenever he wants to look through the latest side projects that his friends have made.

Chapter 3: Saving Information

The next day at work, Bob browses through his information feeds through Hubbub while his code is compiling, trying to kill time while not looking for anything in particular. Then, he finds an article describing a new, shiny library to solve a problem in his favorite programming language. Bob has been using this programming language for one of his side projects, and this library might come in handy! He's at work, maintaining a codebase in his least favorite programming language which has just produced two screenfuls of compiler errors, so he wants to archive it and refer to it later when he goes home and works on his side project. Bob takes the following actions:

  1. Saves the awesome library item in the feed.
  2. Categorizes the article with other materials relevant to side projects
  3. Later, when at home, views his "read later" items and retrieves the saved article.

Designs

Design # 1

Read Items

Sketch

Storyboard

Learnability

Efficiency

Safety

Initial sketch:

Improved sketch:

Bob would read through his news items using this interface. He would use 2 fingers to scroll up/down looking at the news items. He could tap on the "tag it" button to mark items with predefined or Bob-defined tags. He would use the "share it" button to share the items in the feeds he made available in Hubbub (like Facebook or Google+). The entries are "cut off" if they are too long, so Bob would have to tap them to expand or shrink them accordingly for reading. If he wants to defer reading certain items, he can use the "later" button.

Items would be marked as read automatically as he visits them.

This may be too low level, but I want to note this here:
This interface does not show what happens when you are done sharing or tagging an item. There will be visual cues saying what happens. For example, changing the "tag it" button to "edit/add tag" or something, or changing the "share it" button to say "share again".

This interface is very similar to ones people already use to view information (Twitter, Facebook, reddit, etc.). In addition, this format is very common for phones, so Bob will have little trouble learning how to go through his news items. However, with this interface there is no way to remove or "hide" items from his feed (a feature found in many applications).

It is very efficient for reading items. Bob can quickly scroll through and skim the first line of each entry as he looks for things to read. However, If he wants to mark multiple items at once (such as read or read later), it will not be easy or quick to do here. Also, it is not clear if Bob has to click on entries to change focus between entries (will every button on the screen be accessible through one tap on the phone? Or will Bob have to tap on an entry first before he can use the buttons?).

Bob can easily expand/shrink entries. With this interface, items are currently not deletable, which avoids Bob accidentally removing something he wants to keep. If Bob doesn't like a tag he put on an entry, he can edit or remove it using the "tag" button again (though this is not clear in the drawing).

Filter Items

Sketch

Storyboard

Learnability

Efficiency

Safety

Initial sketch:

Improved sketch:

To use this filtering interface for our above scenario, Bob would have to mark all of the programming-related posts from Google+ manually and in advance with a tag (like "cool code" or something). If Hubbub could infer this pattern, the design would match our scenario.

We realized while analyzing this sketch for Design # 1 that this design is too narrow on its own for adequate filtering for our user population. We will still need an advanced search option to give users more control if we decide to implement this.

This interface is very easy to use. There are only items and check boxes, so Bob can easily try out some of them to see what they do if he's not sure.

However, it is not clear in Design # 1 how to get to the filter page.

This is extremely inefficient, because it only filters on things you've already tagged, aside from what sources to include. Thus Bob has to tag everything he wants to see before he can properly filter for them.

If Bob accidentally filters on the wrong thing, he will have to start this process all over again.

A cool way to remedy this would be to save the last filter configurations and offer a "edit filter" button somewhere so Bob can revisit it. This would also help with learnability.

Save Items

Sketch

Storyboard

Learnability

Efficiency

Safety

Initial sketch:

Improved sketch:

This is an example of a menu that would appear after hitting a save button on the page. Here, Bob's previously created/used "save" tags are listed in the first drop-down menu. Since bob has categorized code-related items before, he will already have a "code-related" tag of some kind in the list. This would just be a special tag that makes sure items don't get deleted. For example, if we add options for the user to delete items that have been around for a long time (month or something), items with the save tags would be ignored.

If Bob wants to see these items again, he just has to specify he wants to see items with the "code-related" save tag under filtering, when he goes back to read them. Then he can read them again using the reading interface.

There will be a "new tag" entry in the first drop-down menu, so Bob can specify a new save tag if the current list of tags don't suit his current needs.

With this interface, he can also specify how long he wants items to be saved with the second drop-down menu.

It's pretty clear what is being saved. But Bob may not realize how to create a new save tag with this design. He would have to explore the drop-down menus to see what they do.

This is pretty efficient for saving a single item. Bob could save an item in 1 tap on his phone using the default menu values. As the list of save tags grows, we can allow scrolling/arranging options for the save tags to speed up the search for the correct tag.

However, if you want to save multiple items, this is not an efficient way to save. We will have to look into options for bulk saving, if this turns out to be a necessary feature for our user population.

The item Bob is trying to save is displayed to make sure he's saving the right thing.

Bob's save choices will remain visible after selecting items from the menus, so he can verify them before he hits the save button.

Design # 2

Read Items

Sketch

Storyboard

Learnability

Efficiency

Safety

Initial sketch:

Improved sketches:


With this interface, Bob is brought immediately to the first item in his feed. He goes from one item to another using the next and previous buttons. He saves and shares items using the "save" and "share" buttons. He can mark things using the "tag" button, which would open a new (maybe popup) menu. An example of the tag menu is given in a second drawing. We would either add a separate button for read later items, or add "read later" a tag in the tag menu.

Bob may confuse the intent of the read later tag with other tags if we include it in the tag menu. Thus we will probably have to add another button. The issue with this is that there are already 8 buttons at the bottom of the screen. This may make learning how to use the interface more difficult for new users, even if the buttons seem straight-forward in use. Next and Previous are familiar affordances from websites that Bob can use to learn how to navigate through his items.

But here it is much harder to see the full effects filtering will have on the entries to read, since we only look at entries one at a time. This will hinder Bob's ability to learn how filtering works (even though this is the reading interface!)

going through each item one at a time will be very slow for Bob. If he is uninterested in the first 10 items, he will have to click the "Next" button 10 times before he sees something interesting, which is very inefficient. We will want to add a birds-eye view interface so Bob can quickly go through items as well.

If Bob realizes he accidentally skipped an entry he was looking for, he will have to hit the "Prev" several times to get back to the correct entry. However updating tags will be easy. There is no "undo" button for any of the interfaces.

Filter Items

Sketch

Storyboard

Learnability

Efficiency

Safety

Initial sketch:

similar to searching in the  Finder application on a Mac, Bob can build a filter by creating "key-value" pairs for various attributes of the content (keyword, source, date, etc.). To add a pair, Bob hits the "Add Filter" button, with creates a list of attributes Bob can specify. In the sketch, the first item in the list asks what source the content came from, the second when it was posted. To remove pairs, Bob can hit the "minus" button next to the appropriate pair.

To execute the filter, Bob hits the "search" button. The results appear in the reading interface so Bob can see the results.

This filtering option is fairly complex. If Bob is unfamiliar with say Google Advanced Search options or Finder's search options, Bob will be very lost using this interface. However, if he is familiar with them, those affordances will make searching in Hubbub straightforward for Bob. The initial text however does give some indication of what kind of information Bob should input. For example, "on:service" shows Bob that he should input an information source. Putting in an actual source like Twitter would make this clearer for Bob.

Bob could repeatedly use the filter to see what happens when he provides different kinds of input, but this will take a long time.

This interface does not provide options to save filters, remember the last set of filter options, or update the filter. Thus Bob will have to input the parameters for his filters from scratch every time. This is tedious and aside from specifying maybe only 1-3 of the options, Bob may avoid using this interface entirely and filter manually instead.

We may want to add buttons for Bob to specify filters when convenient, such as making the time we receive an entry or the source of the entry buttons. Thus Bob can filter quickly on common filters, and save the complicated interface for more in-depth filtering.

Bob can easily remove a specific pair by using the "minus" button of that pair. However, if Bob simply wants to update the pair, he will have to remove the pair entirely and read it. And as described in efficiency, if Bob messes up his search, he will have to do it all over again from scratch with this interface.

Save Items

Sketch

Storyboard

Learnability

Efficiency

Safety

Initial sketch:

Improved sketch:

To save an entry, Bob has to navigate to that entry and hit the "save" button. A (maybe popup) menu appears with checkboxes specifying what save tags to use on the entry. Bob finalizes by hitting the "ok" button at the bottom of the menu.

Because this isn't traditional save, the word save may confuse Bob. We are using tags to specify an entry is "saved", but we don't move it to a separate location like a folder.

However, we observed through our interviews from GR1 that it won't matter to most users whether their content is physically moved to a folder or just specified through a tag. The save tags are specified and filtered the same way as other tags in Hubbub, which may be a good and bad thing. On one hand, Bob doesn't have to learn drastically different steps to save or tag an entry. However, Bob's mental model may group save tags and regular tags together as being the same thing (where they are not, because entries marked with save tags will not be deleted unless explicitly deleted by Bob. This is generally how save mechanisms behave for other applications as well).

Because the interface is very simple, Bob will be able to save individual entries very quickly. Specifying new save tags will also be fast. After hitting the "new tag" button, a new check box and text box will appear where the "new tag" button was. Bob will simply just describe the name of the tag in the text box and tap the check box next to it (or something similar to this).

However, this interface only supports saving for one entry at a time, which may slow Bob down if he knows he wants to save several things within the same time period. We will have to see if this tasks becomes necessary to our user population.

Ideally if Bob saves an item, Hubbub will remember this and turn the "save" button into an "update/unsave" button so Bob can remove the save tag or change/add save tags. The menu would be the same, but unchecking boxes would unsave the entry. The issue with this is it is unclear what should happen if Bob is initially trying to save but doesn't check one of the boxes. What if he inputs text for a new tag but doesn't check the correct box? There is potential here for Bob to produce input Hubbub would handle in a non-intuitive way. We will have to choose whether to err on the side of save or not save, and default to particular tags accordingly.

Design # 3

Read Items

Sketch

Storyboard

Learnability

Efficiency

Safety

The sidebar on the page lists the information sources Bob has registered,
and also the filter tags he has made.  Bob selects the particular sources
from which he is interested in consuming information,

 

 

 

Filter Items

Sketch

Storyboard

Learnability

Efficiency

Safety

 

 

 

 

 

Save Items

Sketch

Storyboard

Learnability

Efficiency

Safety

 

 

 

 

 

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