Rocket Science-GR1

Observations and Interviews

Give a narrative of the three people that you observed and interviewed. Don't use their names. Don't identify the users by name, but do describe who they were. Each narrative should include a particularly interesting moment -- a breakdown or workaround that exhibits a feature of the problem you're aiming to solve.

User Classes

Describe the user classes that you have identified, and their major characteristics.

Needs and Goals

Describe the goals that you have identified, with reference to the observations you made.