- Observations & Interviews. Give a narrative of the three people that you observed and interviewed. Don't use their names. Don't identify the users by name, but do describe who they were. Each narrative should include a particularly interesting moment -- a breakdown or workaround that exhibits a feature of the problem you're aiming to solve.
- User Classes. Describe the user classes that you have identified, and their major characteristics.
- Needs & Goals. Describe the goals that you have identified, with reference to the observations you made.
Observations/Interviews:
User Classes:
- independently hired desk workers
- student desk workers - MIT students that are typically looking for a chill job to earn some money while working on homework
- security guards - only need to use the system to check guest lists and check out items
User Needs/Goals:
- register packages easily
- mark packages are picked up easily
- check out games, movies, and spare room keys (or elevator keys)
- check and update guest lists