This is the home page for the Fall 2012 ITSM Tool Evaluation effort.
ITSM Tool Evaluation FY2013.pdf
ITSM Tool Evaluation Matrix.xlsx
Milestones:
- 8/29: BMC Remedy OnDemand and RemedyForce overview
- 9/21: BMC Remedy OnDemand and RemedyForce Use Case Demos
- 9/27: Sponsor Meeting
- 9/28: Gartner consult on 3rd party CMDB viewers
- 10/1: NEU demo of ServiceNow implementation
- 10/9: ServiceNow overview
- 10/15: ServiceNow use cases
- 10/18: Round up session
- 10/22: Gartner consult on 3rd party request management front ends
- 10/22: Final round up session
- 10/29: Sponsor Meeting
- 10/31: Final recommendation