This is the home page for the Fall 2012 ITSM Tool Evaluation effort.

ITSM Tool Evaluation FY2013.pdf
ITSM Tool Evaluation Matrix.xlsx

Milestones:

• 8/29: BMC Remedy OnDemand and RemedyForce Overview
• 9/21: BMC Remedy OnDemand and RemedyForce Use Case Demos
• 9/27: Sponsor Meeting
• 9/28: Gartner Consult On 3rd Party CMDB Viewers
• 10/1: Northeastern Demo Of ServiceNow Implementation
• 10/9: ServiceNow Overview
• 10/15: ServiceNow Use Case Demos
• 10/18: Round Up Session
• 10/22: Final Round Up Session
• 10/31: Final Recommendation
• 11/7: Sponsor Meeting
• 11/19: Gartner Consult On 3rd Party Request Management Front Ends

Based on the November sponsor meeting, the next step will be to work with the vendors to draft a scope of work for licensing and implementation: IT Service Management Tool Implementation Business Case.doc

Stay tuned!!!