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Prototype photos

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Briefing

There is unsatisfactory communication between teachers and parents. Teachers complain that they have difficulty getting information to parents. Parents have a hard time reaching teachers, and teachers are sometimes overwhelmed by overly-involved parents.

ConnectEd is an online tool that allows parents and teachers to communicate and share information.  

We will first give you two (2) tasks to complete as a teacher, Ms. Frizzle, and then two (2) tasks to complete as a parent, Arnold’s mom.

  • You are free to stop at any time.
  • Feel free to ask us any questions you have at any point.
  • All results will be confidential/anonymous.  
  • We would love to hear your comments.

Scenario Tasks

A.  Teacher:

1) Ms. Frizzle Task 1:

TODO: Send permission slip about ice skating trip to all parents of class 3A.

2) Ms. Frizzle Task 2:

After receiving parent responses, find out which parents have signed the permission slip.

TODO: Check which parents have signed and resend it to the parents who have not yet responded.

B. Parent:

1) Arnold’s mom Task 1:

Arnold’s mom wants to make sure that she is aware of all her children’s special activities in school this week. She also wants to check what Arnold will be missing this Tuesday morning, as he has a dentist appointment.  

TODO: View the schedule for all her children.

2) Arnold’s mother Task 2:

Since Arnold has a dentist appointment, his mother would like to…

TODO: Inform Ms. Frizzle that Arnold will be coming late to school on Tuesday.

Observations

We tested four users in our first iteration. During this iteration, we noticed that several users encountered similar problems. In order to eliminate users’ confusion and frustration, we changed our design and tested it again on four different users.  

1st iteration -  issue

2nd iteration - fix

Hovering over the “forms” button was a safety issue. Users could accidentally click on the wrong side of the button, especially if they clicked on the button before noticing that hovering split the button into two parts.

In order to maintain consistency with the rest of the buttons and to prevent wrong clicks, the hovering capability was removed and the forms button was changed to two static buttons.

Users found the calendar confusing because it started on Monday.

Calendar was modified to start on Sunday.

Users found it hard to tell which activities in the calendar correspond to which child.

Different kids were given different colored entries in the calendar. A legend was included at the bottom of the calendar (in our prototype, there is blue for Liz and orange for Arnold).

Users complained that they can’t create a new form from the “view forms” screen.

A “create new form” button was added to the
teacher’s “view forms” page.

On the parent’s homepage, users asked to have the child’s name in addition to the child’s picture and first initial.

Each child’s name was added underneath the child’s picture.

In the teacher’s “view forms” screen to see which parents signed the form, some users did not understand the difference between X and ?.

A legend was added to the screen to explain that check means the parent approved, X means the parent denied permission (i.e. the child may not participate in the trip or activity), and ? means the parent has not yet responded.

Users complained that there was no “message sent” indication after sending a message.

A “message sent” indication was added.

Prototype iteration

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