- Observations & Interviews. Give a narrative of the three people that you observed and interviewed. Don't use their names. Don't identify the users by name, but do describe who they were. Each narrative should include a particularly interesting moment -- a breakdown or workaround that exhibits a feature of the problem you're aiming to solve.
- User Classes. Describe the user classes that you have identified, and their major characteristics.
- Needs & Goals. Describe the goals that you have identified, with reference to the observations you made.
Interviews
Social Worker/Guidance Counselor
Works with college age students in a private practice. Also runs a K-12 guidance department at a mid size school.
- Social Involvement of others is important to improving attention
- People with ADHD understand they have a problem. A common behavior is installing self help software and then not using it/uninstalling it.
- Tedious and boring material is so unappealing in relationship with easy access engagement and stimulation
- Precipitous drop in the grades of ADHD kids who are given iPads in the classroom
- Reward systems have proven effective where stimulation is given in exchange for accomplishment
MIT Course 16 Senior
- Long unordered lists get ignored, while lists with a clear hierarchy of titles or ideas are very attractive.
- Graphics and colors get noticed first, things that are familiar or expected or easier to look at and more appealing
- Low tolerance for sites that take more than a few seconds to understand
- Chunking improves ability to scan/comprehend
- It is important to keep track of useful information to pull up and see all together (e.x. Summaries)
Dina Course 9 Junior
- Has difficulty starting tasks, doesn’t know what approach to take
- Hyperfocuses on specific things. This tends to happen with hands-on work
- Low capacity for working memory: losing thread in the middle of a paragraph/long questions.
- Breaks information into parts to deal with it. Switches between topics and tasks to keep interested. Sets goals to accomplish before starting to work, and writes them down.
- Plans rigid time blocks in which to do activities