Neophytes - GR1: Analysis

Observation & Interviews

Give a narrative of the three people that you observed and interviewed. Don't use their names. Don't identify the users by name, but do describe who they were. Each narrative should include a particularly interesting moment – a breakdown or workaround that exhibits a feature of the problem you're aiming to solve.

Person #1

Person #2

Person #3

User Classes

Describe the user classes that you have identified, and their major characteristics.

Needs & Goals

Describe the goals that you have identified, with reference to the observations you made.