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Observations from Scenario 1:
- Subject is unsure about how to begin. (because of paper)
- Subject did not notice the download button (because of piece of paper related to email?
Observations from Scenario 2:
- Subject asks about phone interface, not so obvious it was Subject's calendar.
- Subject didn't notice the Yes/No slider (not drawn well); thought it would perform an action
Observations from Scenario 3:
- Subject didn't notice the link in the email (was not underlined)
- Subject did not know the purpose of the admin page (describe it in an email)
- User wants a complaint link...