Note: this page provides examples of the results of stakeholder analysis. The format can be modified to meet the individual project needs
1. Stakeholder Profiles – Example
Below is an assessment of the key stakeholder groups impacted by the Hourly Student Appointment project; how each group is impacted/benefits from the project solution as well as any concerns/constraints.
Stakeholder |
Major Value/Benefit |
Constraints/Concerns |
|---|---|---|
HR-Payroll Management |
Improved employee productivity; cost savings, improved customer service, streamlined business process |
Resource constraints may impact the ability to complete the project |
Service Center Staff |
Automation of a previously manual task, reduced rework due to input errors, more time available to trouble shoot and provide customer service, capacity to perform entirely new tasks or functions |
Timing for training and user acceptance testing must accommodate peak processing periods |
Student Administrators |
Faster, more accurate processing of actions, more clearly defined data entry process, increased visibility to the processing status of the appointment |
Timing for training and user acceptance testing must accommodate peak processing periods |
Hourly-paid Students |
Pay is processed quicker, and with increased accuracy |
None identified |
Student Financial Services Management |
More satisfied user community, process improvement |
Timing for training and user acceptance testing must accommodate peak processing periods |
Office of the Dean for Graduate Education (ODGE) |
Ability to better monitor non-compliance with MIT Polices and immigration regulations regarding the number of hours a student is allowed to work |
Timing for training and user acceptance testing must accommodate peak processing period |
International Students Office (part of ODGE) |
Ability to better monitor compliance with visa requirements for hourly-paid students |
Timing for training and user acceptance testing must accommodate peak processing periods |
2. Key Business Stakeholders - Example
Below is an assessment of the key business stakeholders related to the Hourly Student Appointment project.
# |
Name |
Title |
Role on Project (or Interest) |
|---|---|---|---|
1 |
Gerard O’Toole |
Director Financial Operations, Office of the Vice President for Finance |
Project Sponsor/Business Owner & Steering Committee member |
2 |
Elizabeth Hicks |
Executive Director, Student Financial Services |
Business Owner & Steering Committee member |
3 |
Danielle Guichard-Ashbrook |
Director ISO & Assoc. Dean for Graduate Students |
Steering Committee member |
4 |
Douglas LeVie |
Manager, HR/Payroll Service Delivery |
SAP business process manager |
5 |
Gary Ryan |
Asst. Director, Student Financial Aid & Employment |
Student Services Subject Matter Expert |
6 |
Michael DiPalma / Keiko Tanaka |
Financial Assistant, Office of the Dean for Graduate Education |
ODGE/ISO Subject Matter Expert |
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