To download template, click here: Stakeholder Analysis Template
A stakeholder analysis can help a project identify:
Remember: A stakeholder is any entity, internal or external, who could directly or indirectly affect your project or be affected by your project.
A checklist of questions to ask interviewees in order to identify project stakeholders and their interests. It’s important to ask all potential stakeholders the relevant questions so you can better analyze their level of interest.
Stakeholder Type |
Examples and Roles |
---|---|
Business Analyst |
Liaison with stakeholders, identifies business problems, elicits and validates requirements and use cases, evaluates and proposes solutions |
End User |
Interacts directly with the solution, can be multiple groups |
Subject Matter Expert |
Has in depth knowledge of one or more pieces of the business process or solution (internal or external) |
Project Manager |
Team Leader for the project |
Business Owner |
Project advocate and business representative, responsible for implementation on the business side, and subject matter expert |
Tester |
Both QA (unit ad regression testing) and end users (acceptance testing) |
Sponsor |
Project champion, responsible for the benefits of the project, possibly funding, removal of obstacles, approval of scope, project plan and changes |
Developer |
Responsible for coding, user interface and system integration, unit testing, data base feeds |
Trainer |
Provide assistance to users on how to use the application or service |
Server Operations and Network Infrastructure |
Maintain and monitor the hardware and operating environments for the service or solution |
Help Desk Support |
Provide assistance to users on how to access and use the application or service |
Data Base Administrator |
Help a project design and implement the database, and provide support in the form of maintenance and repair of the database |
Usability and Accessibility Consultants |
Consult to help project create efficient and usable solutions and ensure that end users can access the service |
Data Modeler |
Works with project team and business to manage data as a resource and allow for integration of other information systems (designing databases/data warehouses) |
Regulatory Agency |
Mandates adherence to certain policies or legal constraints |
Stakeholder |
Stakeholder Title |
Project Role |
Project Responsibilities |
Interests |
---|---|---|---|---|
Gerard O'Toole |
Director of Financial Operations, VPF |
Sponsor |
Oversee project, remove roadblocks |
Automate manual process, improved customer satisfaction |
Note: a similar analysis can also be done for stakeholder groups (groups of individuals impacted by the project), e.g. student administrators, students, HR-Payroll Service Center, Facilities, Registrar's Office
Once you have completed the stakeholder interest assessment, determine which of the below categories applies to each stakeholder.
The following table provides suggestions for engaging each type of stakeholder
Primary |
Key Player |
Impacted |
Interested, but not impacted |
---|---|---|---|
Meet their needs |
Focus efforts on this group |
Engage as potential supporter/good will ambassador |
Minimal outreach |
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Inform via general communications - newsletters, website, wiki, mail shots |