Stakeholder Analysis - Completed Example(s)

HR-Payroll Management

Improved employee productivity; cost savings, improved customer service, streamlined business process

Resource constraints may impact the ability to complete the project

Service Center Staff

Automation of a previously manual task, reduced rework due to input errors, more time available to trouble shoot and provide customer service, capacity to perform entirely new tasks or functions

Timing for training and user acceptance testing must accommodate peak processing periods

Student Administrators

Faster, more accurate processing of actions, more clearly defined data entry process, increased visibility to the processing status of the appointment

Timing for training and user acceptance testing must accommodate peak processing periods

Hourly-paid Students

Pay is processed quicker, and with increased accuracy

None identified

Student Financial Services Management

More satisfied user community, process improvement

Timing for training and user acceptance testing must accommodate peak processing periods

Office of the Dean for Graduate Education (ODGE)

Ability to better monitor non-compliance with MIT Polices and immigration regulations regarding the number of hours a student is allowed to work

Timing for training and user acceptance testing must accommodate peak processing period

International Students Office (part of ODGE)

Ability to better monitor compliance with visa requirements for hourly-paid students

Timing for training and user acceptance testing must accommodate peak processing periods

1

Gerard O’Toole

Director Financial Operations, Office of the Vice President for Finance, Project Sponsor/Business Owner & Steering Committee member

2

Elizabeth Hicks

Executive Director, Student Financial Services, Business Owner & Steering Committee member

3

Danielle Guichard-Ashbrook

Director ISO & Assoc. Dean for Graduate Students, Steering Committee member

4

Douglas LeVie

Manager, HR/Payroll Service Delivery, SAP business process manager

5

Gary Ryan

Asst. Director, Student Financial Aid & Employment, Student Services Subject Matter Expert

6

Michael DiPalma / Keiko Tanaka

Financial Assistant, Office of the Dean for Graduate Education, ODGE/ISO Subject Matter Expert