To this page will be attached further pages, which will organize the spreadsheet, brioquery and other tools used to generate metrics reports, as well as definitions and process maps for how to use them. This is to reduce our reliance on any one laptop to produce and archive the whole portfolio.
Public-facing Measures
Cllient Satisfaction Snapshot Surveys
Monthly Process Dashboards
ACD Statistics
Ticket Analysis for Quarterly Reports
DCAD Time Reporting