As this is a policy statement, the ISG documentation group would like to suggest that it be officially moved to the following location within the Public Services Documentation wiki space and kept up to date there, with a pointer from here replacing this page: [https://wikis-mit-edu.ezproxyberklee.flo.org/confluence/x/qwrbAg|../x/qwrbAg]. [8/13/09 Lisa Horowitz]
Service Vision Statement
(Approved by RISG, 4/15/09)
The MIT Libraries will promote a culture that facilitates user self-sufficiency and independent discovery. Users will have quick connectivity to subject and technical expertise when consultation is needed, through a variety of communication channels.
We will strive:
- to deliver consistently high-quality services through follow-up and assessment.
- to be agile, developing innovative solutions in response to our dynamic environment.
- to raise users' awareness of our services in support of their independence and self-sufficiency.