Contents

Welcome

This is the wiki site for the Faculty and Student Experience group in Information Services & Technology's Client Support Services. Please note that some of the below pages may have access restrictions applied to them during our organizational transition.

What we do

• Enhance technology support for Faculty and Students by:
  • Serving as an escalation point for Faculty & Student issues that cannot be resolved by the Service Desk or Departmental Services
  • Delivering targeted services and projects in key areas such as emerging technology support, academic application support, and student computing environments
• Maintain receptivity to leading-edge IT knowledge embedded in MIT's academic community; leverage where appropriate
• Stewardship of MIT's academic and residential student computing environment

How we do it

• Partner with Faculty, Students, and DLCs to develop and deliver enhanced services and support; work with teams in IS&T to integrate support and develop core services to meet common needs of MIT's academic community
• Engage with and build expertise in leading edge IT knowledge embedded in MIT's academic community; coordinate assessment and adoption between the academic community and the appropriate team within IS&T or elsewhere within MIT
• Coordinate and partner with activities emanating from student- and educational-technology groups across MIT, such as the Libraries, DUE/OEIT, ISTAB, SIPB, the UA, the GSC, OCW; maintain ACCORD relationship
• Aggregate current activities, strategic planning, and assessment activities related to Athena, and MIT's future academic computing environments